FAQ

FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

     

  • Can I cancel my order?

    We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Please visit our Return Page for further assistance here.

     

  • Why was an item cancelled from my order?

    Orders or items from an order may be cancelled by our system for various reasons.

    • - Unable to ship to the address provided.
    • - Inventory for the item has become unavailable at the time of packing.
    • - Errors in processing your payment information.

    If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.

     

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.

    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back

     

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Shipping

Shipping

  • Shipping Rates and Timelines

    US Shipping Only. We do not offer international shipping.

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

    Second/Next day order processing: Second/Next day order processing: allow 24 hours for processing before orders ships from our warehouse. (excluding weekends & all U.S. federal holidays).

    US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

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  • How can I track my order?

    You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

     

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here

    Please Note: Orders can take 1-3 business days to process depending on you selected shipping method.

     

  • How do I get free shipping?

    Join the Billabong Crew loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up.

     

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • Why am I missing an item from my order?

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

     

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Returns

Returns

  • Return Policy

    EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker. 

    RETURN POLICY

    • - Merchandise can only be returned if purchased online directly from BILLABONG.COM
    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Merchandise must be in original condition.
    • - Items listed as FINAL SALE cannot be returned for a refund. 
    • - Shipping charges incurred during checkout are not refundable. 
    • - Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy by clicking here.

    For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.

    • - Click Hereto select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.
    • - Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

    Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package's journey and once your refund has been processed.

    To check on the status of your return, click here.

     

  • How do I return an item?

    Click Here to select the item(s) to be returned and print your return label. If you placed your order through Instagram, please request a return by contacting our customer service team by clicking here.

    • - Merchandise must be returned within 30 days from the date of purchase.
    • - Once submitted, a return shipping label will be generated and emailed to you.
    • - Please print the shipping label.
    • - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
    • - Remember to keep your tracking number!

    Please allow 10-14 business days for your return to arrive to our facility.
    Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here.

    Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.

     

  • What is your return address?

    Unfortunately, our returns address is not available. All returns must be processed through our Order Status page. Any unauthorized return labels will not be processed and sent back to sender.

    Please visit our Order Status Page here to start a return.  

     

  • How long can a return take to complete?

    Once a return has been sent back, please allow 10-14 business days for transit time. Once our facility has received the return, allow for an additional 7-10 business days for the refund to be completed back to your original form of payment.

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  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please click here to start your return. 

    We only accept returns placed online at billabong.com 

     

See all 10 articles

Warranty

Warranty

  • Warranty Policy

    Billabong Purchases: For details on warranties, please visit the product description section of the individual item. 

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask.

    Billabong Wetsuit Warranties:

    All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased.

    *If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please follow the instructions below.

    **Not all products carry a manufacturer warranty.

    To Initiate a warranty claim:
    Please contact warranty.usa@boardriders.com 

    When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase (Email Confirmation/ Receipt) 

    Once your claim is approved and you are sending in your suit for repair, please note that:

    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please return your suit completely dry and free of sand.  Any suits returned wet will be delayed in the repair process.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Note: Any warranty claim shipments sent in without prior approval will be returned to sender.

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. 

    Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Repaired or replaced products are covered for the remainder of the original warranty.

     

  • How do I submit a Warranty Claim?

    To Initiate a Warranty Claim:

    Please contact warranty.usa@boardriders.com. When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase

    Your claim is important to us and we will respond to all claim emails within 24-48 hours after received. (Monday – Friday 6am to 3pm PST excluding Weekends/Holidays)

    Once your claim is approved and you are sending in your suit for repair, please note that:

    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please return your suit completely dry and free of sand.  Any suits returned wet will be delayed in the repair process.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be returned to sender.

     

  • How do I check the status of my Warranty Claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed. If you need assistance on an existing warranty claim please email warranty.usa@boardriders.com

     

Promotions and Discounts

Promotions and Discounts

  • Do I need to activate my promo code?

    No, promo codes do not require any type of activation.

     

  • Do promo codes have exclusions?

    Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.

    Please Note: Most exclusions include custom wetsuits, third party goods, hard goods, snow apparel, signature series, and special collections.

     

  • Do promo codes expire?

    Yes, all promo codes have their own expirations dates. You can check the expiration date on the bottom or back of the promo code near the exclusions.

     

  • I forgot to use my promo code. Can I ask for an adjustment?

    Discount codes cannot be applied after an order has been placed, although it can still be used on your next order.

     

  • What if my promo code isn’t working?

    Promo codes may not work for a number of reasons.

    • Check Expiration Dates - Promo codes don’t last forever.
    •  
    • Product Exclusions - Not all items are eligible for promo code use. Items that are excluded but not limited to are custom wetsuits, snow apparel, hard goods, 3rd party goods, signature series, and special collections.
    •  
    • Combining Discounts - Promo codes cannot be combined with any other offers.

     

  • How do I add a promo code to my order?

    Promo codes can be entered before the checkout process. Enter your promo code while reviewing your cart details on the top right under "Order Summary."

     

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Size Guide

All Size Charts

  • All Size Charts
    Men's Size Guides
    Men’s Tops
    Men’s Bottoms
    Men's Wetsuits
    Men's Hoods
    Men's Wake Vests
    Men's Boots
    Women's Size Guides
    Women's Clothing
    Women’s Denim
    Women’s Wetsuits
    Women’s Snow
    Girls Size Guides
    Girls Clothing 4-14 Years Old

    Men's Tops

     
    Size
    Neck Chest C/B Sleeve
    XS
    13.5-15 36-38 32-33.5
    S
    14-15.5 38-40 33-34.5
    M
    14.5-16 40-42 34-35.5
    L
    15-16.5 42-44 35-36.5
    XL
    15.5-17 44-46 36-37.5
    XXL
    16-17.5 46-48 37-38.5

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Bottoms

     
    Bottoms Size
    Size Waist Hip
    26-29
    XS 26-29.5 33-38
    30-31
    S 29.5-31.5 38-40
    32-33
    M 31.5-33.5 40-42
    34-35
    L 33.5-35.5 42-44
    36-38
    XL 35.5-38.5 44-47
    40-42
    XXL 39.5-42.5 48-51

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wetsuits

     
    Size
    Height Weight(lbs) Chest Waist
    XS
    5'5"-5'7" 125-135 34-36 28-30
    S
    5'6"-5'8" 135-150 36-38 29-31
    MS
    5'6"-5'9" 145-160 38-40 30-32
    M
    5'9"-5'11" 155-170 38-40 31-33
    MT
    5'11"-6'1" 165-180 39-40 31-33
    LS
    5'7"-5'9" 165-180 41-43 33-35
    L
    5'11"-6'1" 175-190 41-43 33-35
    LT
    6'1"-6'3" 185-200 41-43 33-35
    XLS
    5'8"-5'10" 175-190 43-44 36-38
    XL
    6'0"-6'3" 190-205 43-44 36-38
    XXL
    6'1"-6'4" 205-220 44-46 38-40

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Hoods

     
    Size
    Neck Head
    XS
    14.5" 20.5"
    S
    14.75" 21.5"
    M
    15" 23.5"
    L
    15.5" 23.5"
    XL
    16" 24.5"

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wake Vests

     
    Size
    Chest Neck
    S
    16 1/2 5 7/8
    M
    17 1/8 6
    L
    18 6 1/8
    XL
    18 7/8 6 7/8

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Boots

     
    Size
    US
    S
    6-7
    M
    7-8
    L
    9-10
    XL
    11-12

    Women's Clothing

     
    Size
    US AUS True Waist Chest Low Waist 3" Below Hip at Widest
    XS
    0 6 24 30.5 29 34
    S
    1-3 8 25-26 32.5-33.5 30-31 35-36
    M
    5-7 10 27-28 34.5-35.5 32-33 37-38
    L
    9 12 29-30 36.5-37.5 34-35 39-40
    XL
    11 14 31 38.5 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Denim

     
    Size
    US AUS True Waist Low Waist 3" Below Hip at Widest
    XS
    24 24 24 29 34
    S
    25-26 26 25-26 30-31 35-36
    M
    27-28 28 27-28 32-33 37-38
    L
    29-30 30 29-30 34-35 39-40
    XL
    31 32 31 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Wetsuits

     
    Size
    US AUS/EU Height Weight(lbs) Chest Waist
    XXS
    0 4 5'1-5'3" 90-105 29.5-31.5 23-25
    XS
    2 6 5'3"-5'5" 100-115 30.5-32.5 24-26
    S
    4 8 5'4"-5'6" 110-125 31.5-33.5 25-27
    ST
    4T 8T 5'5"-5'7" 110-125 31.5-33.5 25-27
    M
    6 10 5'5"-5'7" 120-135 32.5-34.5 26-28
    MT
    6 10 5'6"-5'8" 125-140 32.5-34.5 26-28
    L
    8 12 5'6"-5'8" 130-150 34-36 27-29
    LT
    8 12 5'9"-6'0" 135-155 34-36 27-29
    XL
    10 14 5'7"-5'9" 140-160 35.5-37.5 29-31
    XXL
    12 16 5'9"-6'0" 160-185 38.5-40.5 32-34

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Snow

     
    Size
    Height Chest Waist Hips Inseam
    XS
    5'2"-5'4" 31.5-33 23.5-25 33-34.5 32
    S
    5'4"-5'6" 33-34.5 25-26 34.5-36 33
    M
    5'6"-5'8" 34.5-36 26-28 36-37.75 33 1/2
    L
    5'8"-5'10" 36-37.75 28-30 37.75-39.25 34
    XL
    5'10"-6'0" 37.75-39 30-31.5 39.25-41 34 1/2
    XXL
    6'0"-6'2" 39-41 31.5-33 41-42.5 35

    Please note; sizing is listed in Inches (Imperial Measurement)

    Girl's Clothing

     
    Size & Age
    Height Chest Waist at Narrowest Low Waist Hip at Widest Inseam
    XXS (4-5)
    41-44 22-23.5 18-20 21-22.5 24.5-25.5 18.5
    XS (5-6)
    45-50 24-25.5 20.5-22 22-23.5 26-28 23.5
    S (7-8)
    51-54 26-27.5 22.5-23.5 24-26 28.5-29.5 25.5
    M (10-12)
    55-58 28-29.5 24-25.5 27-27.5 30-31 27.5
    L (12-14)
    59-61 29.5-30.5 25-26.5 27-28.5 31-32 29

    Please note; sizing is listed in Inches (Imperial Measurement)

  • How do I know what size I need?

    We have suggested measuring tips that you will help guide you to the correct sizing when you are shopping for products. The Size Guide is right under the sizes available at the time of shopping.

     

Custom

Custom Wetsuits & Boardshorts

  • Custom Men's & Women's Wetsuits

    HOW IT WORKS

    1. Choose Style

    Select from either our 3/2 or 4/3 Custom Revolution wetsuits featuring Graphene, or our 2/2 Custom Revolution Interchange Jacket.

    2. Customize 

    Customize your wetsuit from a variety of colors and unique prints.

    3. Buy and Share

    Complete your purchase and share your design with friends.

    4. Enjoy

    Your suit will arrive in about 7-10 weeks, manufactured to your specifications.

    To Start building a custom Men's Wetsuit, click here.

    To Start building a custom Women's Wetsuits, click here.

     

  • Custom Men's Boarshorts

    HOW IT WORKS
    1. Choose Your Style

    Select from either our Fifty50 Pro, D Bah Pro, Tribong Pro, 73 Pro, or Sundays styles.

    2. Customize It

    Create your own boardshorts from a variety of colors, unique prints, patches and custom embroidery. Your options are practically limitless.

    3. Buy and Share

    Complete your purchase and share your one-of-a-kind design your with friends.

    4. Enjoy

    Your boardshorts will arrive in about 6-8 weeks, hand-made to your specifications.

    Start building your Custom Boardshorts by clicking here.

     

  • Can I return my custom wetsuit/boardshort?

    Custom items are made based on your specifications. All custom orders are FINAL SALE and cannot be returned. 

     

  • Can I cancel my custom order?

    Once a custom order has been placed we immediately start working on building it based on your specifications. Custom orders cannot be cancelled.

     

  • Can I change my custom order?

    Once a custom order has been submitted we are unable to make any changes or modifications. 

     

  • Can I return my custom product?

    Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned.

     

See all 8 articles

Payments and Gift Cards

Payments and Authorizations

  • Retail Delivery Fee

    Due to selling taxable items delivered by motor vehicle in the following state(s) below, Billabong is required to collect and remit a new fee to the states Department of Revenue.

    The fee begins July 1, 2022. If your order has been placed on or after July 1 2022, the fee was already collected in your order total. This is a non-refundable service fee.

    Abiding States:

    Colorado: $0.27 per retail sale for delivery.

     

  • Accepted Payment Methods

    We accept Apple Pay,  PayPal, AfterPay, Visa,  Mastercard, American Express and Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

    File:Apple Pay logo.svg - Wikimedia Commons   PayPal Logo, PNG, Symbol, History, Meaning  THE NEW AFTERPAY LOGO PNG 2021 Visa logo PNG File:MasterCard early 1990s logo.png - Wikimedia Commons American Express - Newsroom - Media Library - Media LibraryDiscover logo and symbol, meaning, history, PNG

    Please Note:

    • You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

     

  • When will I be charged for my order?

    Initially, your credit/ debit card will hold a pending authorization at the time of order submission, however, your card not be fully charged until your order has shipped out. Most orders ship within 2-3 days of receiving your order. You will receive a shipping confirmation email once the order has shipped from our warehouse.

    If your order happens to cancel, the pending authorization should drop within 24-48 hours of cancellation. You will be notified via email regarding cancellation reason.

     

  • Am I charged Sales Tax?

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

     

  • AfterPay

    AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

    Just shop billabong.com and check out as usual. At checkout, choose AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with AfterPay, and the total amount due must be between $35 and $2,000.

    For more information, please click here.  

     

  • How does AfterPay work?

    Please see all AfterPay details by clicking here.

     

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Gift Cards

Billabong Crew

Billabong Crew

  • Billabong Crew Benefits

     

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    Join the Billabong Crew loyalty program in-store or online.

     

  • How do I get free returns?

    ONLINE: Yes, we offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made online within all 50 U.S. states, and APO/FPO addresses.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.

     

     

  • How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

  • My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

  • Why have my points not been added?

       You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Billabong or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.

    $1 spent = 1 point earned

    *excludes taxes and shipping costs*   

        Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
       For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that  you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.   

       Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.

     

  • Do all my purchases count towards points?

    Your purchases at any Billabong store and billabong.com will accumulate points including eligible third-party merchandise purchased through Billabong.

    For any questions or concerns, please contact Customer Service here.

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First Responders and Healthcare Workers Discount

First Responders and Healthcare Workers Program

  • US First Responders and Healthcare Workers

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    Receive 30% off every purchase!

    “We’re all in this together.” But for health care workers and first responders during this unprecedented COVID-19 pandemic, “in this” is a different level of commitment, regularly putting their safety at risk to help those in need. Billabong is grateful for their service, and we’d like to extend a special pricing offer for these heroes through 12/31/2022. With a one-time verification, you may use your personal information, including your verified IDs, at hundreds of integrated partners across the SheerID network, including billabong.com.

    *Discounts cannot be combined with any other promotion.

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  • First Responders- FAQ

    Who benefits from the program?

    This discount is available to the First Responders and Healthcare Workers who are directly responsible for keeping us safe at this time. Included professions are: doctors, nurses, EMTs, firefighters, technicians, medical researchers, hospital workers, etc. Please use the link above to confirm your eligibility.

    How do I verify my eligibility for the Heroes Discount?

    Verify your eligibility by clicking the link above. After successful verification through SheerID, you’ll receive a single-use promo code you can use for 30% off your purchase on billabong.com.

    What is SheerID?

    Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your First Responder verification status. You can learn more about the SheerID verification process here.

    What kind of document(s) do I upload if asked?

    You'll need to upload official documentation that shows your: First Name, Last Name, Medical licensing status, and Currently-valid date. We understand that your main document may not include an expiration date. If that is the case, please upload a second document establishing you currently work as a medical professional.

    What happens if I can't prove I'm a Healthcare professional?

    This rarely happens, but in the event you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. If you're currently employed as a healthcare professional, you should have access to a document we can verify.

    My code isn’t working / I haven’t received my code yet?

    We’re so happy about all the interest in the program, but it is creating some delays. You should receive your code within 24 hours. There may be a 20 minute + delay to activate your code once it is sent.

    How do I know you won't sell or share my ID and information?

    This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

    Is the discount valid for all Billabong products?

    Offer valid online only at billabong.com. The discount cannot be combined with any other offer, and excluded products include: custom products, wetsuits, snow and third party styles.

     

  • Do you offer a Military discount?

    Unfortunately, at this time we do not offer military discounts. Thank you for your service.

     

About Billabong

About Billabong

  • Donation Inquiries

    Thank you for your interest in Billabong. We have solidified our partnerships for donations and support for this year, but very much appreciate your interest. 

    We receive a high number of donation inquiries and value your time. To be considered for donations or partnerships in the future, please provide the following information below. If we are able to assist in the future, we will reach out to the contact info you provide on next steps.

    Thank you again!

    Donation Requests: donationinquiries.usa@boardriders.com

    Subject Line: Donation Request

    Please include in body of message:

    • - Name of organization
    • - Name of event if applicable
    • - Date of event if applicable
    • - Contact Email
    • - Contact Name
    • - Donation Request

     

  • Privacy Policy

    PRIVACY POLICY

    Last Updated: March 12, 2021

    Thank you for visiting our Privacy Policy (“Privacy Policy”). This Privacy Policy applies to Personal Information (defined below) collected on any and all websites associated with Boardriders, Inc., and its affiliates, subsidiaries and brands, including Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper, Honolua, Dot Dash and the Boardriders Foundation (the “Company,” “we,” or “us”), and all affiliated domains that link to this Privacy Policy, through any related mobile application, through computerized devices in stores and in-store data collection forms, and at physical retail locations where the Privacy Policy is posted (collectively referred to herein as the “Sites”). This Privacy Policy also explains the choices you have about the way this information is collected and used. 

     

    PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY ACCESSING THE SITES AND/OR CREATING AN ACCOUNT WITH US, YOU ARE CONSENTING TO THE COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF PERSONAL INFORMATION OR OTHER INFORMATION RECEIVED BY US AS A RESULT OF SUCH USE IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES.

     

    Please note that this Privacy Policy is subject to an arbitration provision, requiring—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against the Company on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY.

     

    1. INFORMATION COLLECTED

     

    When you use our Sites, we collect your Personal Information and non-Personal Information. The types of information we collect from you depends on the Sites and the features you use on the Sites. “Personal Information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Please note that over time, non-Personal Information may become Personal Information due to regulatory developments, technological advancements or the co-mingling of personal and non-Personal Information. The various types of information we collect from you may include:

     

    • Purchase Information: We may collect your name, billing address, shipping address, email address, telephone number, credit card number and expiration date when you make a purchase. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations (or other transactional information) and/or to provide customer service.
    • Information Collected In-Store: We may collect your name, email address, mailing address, zip code, and preferences if you complete a form within the store. This information will be used to provide you with products that may be of interest to you and to provide you with information that you request.
    • Account Information: We may collect your name, email address, mailing address, zip code, date of birth, and gender if you create an account with us. This information will be used to help you keep track of your orders, to keep you updated about special offers, updates related to the Sites, and to facilitate checkout during purchases.
    • Information for Commercial Communications: We may collect your name, email address, mailing address, gender, and birth date if you sign up to receive promotional emails from us. This information may be used to contact you about sales, special offers and new features available through the Sites.
    • Information Relating to Inquiries: We may collect your name and email address if you contact us with a question or request a Live Chat with us. This information may be used so that we can respond to your question or contact you should we disconnect from our Live Chat.  
    • Information for Promotions: We may collect your name, email address, and other contact information if you participate in a promotion (e.g., contest, sweepstakes) that we sponsor. This information will be used to fulfill the terms of the promotion and to contact you regarding promotional and special offers, sales, and new features available through the Sites. It will also be subject to the terms accompanying such promotion.
    • Survey Information: We may collect your name, age, zip code, shopping habits, email address and/or mailing address if you choose to participate in one of our on-line surveys. This information will be used to help provide us with relevant information about our consumers.
    • Usage Information: We may collect usage information passively, while you are visiting or interacting with the Sites. We call this “passive” collection since you may not know that this information is being collected when you visit or interact with the Sites. This information may consist of the following items: Site visitors’ IP address, IP address-related information, system Media Access Control address, network configuration information, network device information, browser plug-in type and versions, and operating system. Additionally, like any online site or service, our mobile application automatically collects certain information such as your IP address, device information (e.g., the unique identifier of your mobile device, hardware model, operating system version, mobile network information), and the URL from which you access our application. You are not required to affirmatively submit any Personal Information to us in connection with the general use of our mobile application, unless you make a purchase through the application, in which case you must create an account.
    • Information from Other Websites, Including Mobile Applications and Social Media Platforms: If you use a social media platform or your mobile device (or other method of communication) to interact with the Sites, that platform or application may have a specific privacy policy that governs the use of Personal Information related to it. For example, if you use a mobile application and your mobile device’s settings allow it, we may collect mobile location information from your device. Our application may be designed to collect information even if you are not logged into the application or the Sites. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings. We do not control the data collection or privacy practices of the application stores from which you download our mobile application, or of any third-party platform through which you access our Sites or contact us. You should review the privacy policy and terms of use of any third-party site or mobile application store before using or downloading any application and review and use available controls and settings on your device to reflect your preferences.
    • Information from Other Sources: We also may obtain, collect and aggregate information (including Personal Information) provided to us by our marketing service providers and other vendors. That information may include information on current subscribers or customers, and is used for a number of things including enabling us to send you the most relevant, timely and exciting offers and announcements specifically tailored for you and your interests. Of course, you can update your information or change your preferences regarding receiving announcements and other information from us at any time by accessing your account via the Sites. (For more information, see below section entitled How To Access, Correct and Update Your Personal Information? California residents may also see the section entitled Your California Privacy Rights.)

    2. COOKIES AND OTHER SESSION IDENTIFIERS

     

    Like many sites, we, and third parties we allow, utilize a technology called "cookies." A cookie is a piece of information that is placed on your browser when you access the Sites. In many cases, the information collected using cookies (and related technologies) are used in non-identifiable ways, without any reference to Personal Information. For example, we use information we collect about users of the Sites to optimize our Sites and to understand traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Policy governs how we use that information.

     

    Cookies help provide additional functionality to the Sites and help us to more accurately analyze usage of the Sites. For instance, the Sites may set a cookie on your browser that allows the Sites to remember you during future visits. We use cookies to monitor and to maintain information about your use of the Sites. Cookies are also used to track the identity of the website you visited immediately prior to visiting the Sites; other than that, we do not track information about your use of other websites. Cookies also allow us to hold selections in a shopping cart when a user leaves the Sites without checking out. Cookies are not used on the Sites to store your account information as this information is stored securely on a server. When you log in at the Sites with your username and password, we will assign you a secure session ID. The server then passes your information to you through this secure session ID. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue in your browser until they are deleted or expire). Some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain demographic information and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted.

     

    Google Analytics — To help facilitate the delivery of relevant content, we use Google Analytics and have implemented all Google Advertising Features, including Remarketing, Impression Reporting, Demographics, and Interest Reporting. Google Analytics uses cookies to report on user interactions on our websites. We use the data collected for optimizing marketing, refining advertising, and generally making advertising more effective. To learn more about Google Analytics privacy practices and opt-out mechanisms, please visit the Google Analytics Security and Privacy Principles page at https://support.google.com/analytics/answer/6004245?hl=en>. Google also provides a complete privacy policy and instructions on opting-out of Google Analytics at https://tools.google.com/dloage/gaoptout.

     

    Adobe Analytics — We also use Adobe Analytics. For further information on Adobe Analytics and to opt out, please click here: https://www.adobe.com/privacy/opt-out.html.

     

    Third Party Advertisers — We may use advertisers, third-party ad networks, and other advertising companies, to serve advertisements on our Sites and on third-party websites. Please be advised that such advertising companies may gather information about your visit to our Sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. Depending on the particular advertising services they provide, these third-party advertising companies may employ first-party cookies or third-party cookies. Unlike third-party cookies, first-party cookies are hosted on the Company’s servers. If you would like more information about this practice and to know your choices please visit http://www.networkadvertising.org/managing/opt_out.asp or http://preferences.truste.com/truste/PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT COVER THE COLLECTION AND USE OF INFORMATION BY SUCH ADVERTISING COMPANIES.

     

    While we recommend that you leave cookies turned on as they allow you to take advantage of some of the features of the Sites, you have the ability to control the use and moderation of our cookies. However, if you elect not to allow cookies to be placed as provided herein, you may not be able to use or to enjoy all of the services and features of the Sites. Specifically, you can configure the settings on your browser (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your Web browser’s help section for information on how to do this.

     

    3. HOW WE USE THE INFORMATION COLLECTED

     

    We may use the information we collect as necessary and to fulfill your requests, including in the following ways:

     

    Access and Use: If you provide Personal Information in order to obtain access to or use of the Sites or any functionality thereof, we will use your Personal Information to provide you with access to or use of the Sites or functionality and to monitor your use of the Sites or specific functionalities.

     

    Internal Business Purposes: We may use your Personal Information for internal business purposes including, without limitation, to help us improve the content and functionality of the Sites, to better understand our users, to improve the Sites, to protect against, identify or address fraudulent activities, to manage your account and to provide you with customer service and to generally manage the Sites and our business.

     

    Marketing: We may use your Personal Information to contact you for certain marketing and advertising purposes, including, without limitation, to inform you about offers, contests or surveys which may be of interest to you and to display content and advertising on or off the Sites which may be of relevance to you. If you wish to change or update your Personal Information or to change your subscription preferences, you may do so as provided herein. We also use your Personal Information for other marketing reasons, such as administering our loyalty programs.

     

    Specific Reason: If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Information you provide to answer your question or to attempt to resolve your issue and will respond to the email address from which the contact came.

     

    Aggregated Information: In an ongoing effort to better understand and to serve the users of the Sites, we (either directly or working in concert with our marketing services providers) may conduct research on our customer demographics, interests and behavior based on Personal Information and other information that has been provided or received by us. For example, we may combine information about visitors to the Sites to determine how best to target our marketing and the products that we offer in certain areas of the country. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and is not classified or treated as Personal Information under this Privacy Policy.

     

    4. HOW WE SHARE YOUR INFORMATION

     

    We may share the information described in Section 1 above to the following categories of third parties in the following circumstances:

     

    Order Fulfillment and Fraud Protection:  If you choose to make a purchase on the Sites, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other Personal Information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card). In addition, we may share your Personal Information with fraud protection services to assist us in preventing fraud and protecting our customers from credit card fraud.

     

    Business Transfers: As with any business, it is possible that as our business develops, we might sell, assign, buy, transfer or otherwise acquire or dispose of certain businesses or corporate assets. In the event of such or similar event, Personal Information may be part of the transferred assets. In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign your Personal Information collected via the Sites, and you acknowledge and agree that any successor to or acquirer of us and/or our eCommerce service provider will continue to have the right to use your Personal Information and other information in accordance with the terms of this Privacy Policy.

     

    Subsidiaries and Affiliates: We may also share your Personal Information with our subsidiaries and/or affiliates. Our subsidiaries and affiliates will be bound to treat and to maintain any Personal Information in accordance with this Privacy Policy.

     

    Agents, Consultants and Related Third Parties: As noted above with respect to our eCommerce service provider, we sometimes engage other companies to perform certain business-related functions on our behalf so that we can focus on our core business. Examples of these services include, but are not limited to, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. In connection with services those partners provide for us, we may provide or otherwise give them access to certain Personal Information. We employ a vetting process to assess our partners’ data protection practices.

     

    Third-Party Marketers, Partners, and other Third Parties: We may also share your Personal Information with other marketers, partners, and other third parties, whose products or services we feel may be of interest to you. These third-party marketers, partners, and other third parties may use your Personal Information for their own purposes, or further disclose your information to other third parties. If you prefer that we not share your Personal Information with these types of parties, please email us at privacy@boardriders.com.

     

    Legal Requirements: We may disclose your Personal Information if required to do so by law (including, without limitation, responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of other customers or users, (iii) to act in urgent circumstances to protect the personal safety of users of the Sites or the public or (iv) to protect against legal liability or potential fraud, as determined in our sole discretion.

     

    5. HOW TO ACCESS, CORRECT AND UPDATE YOUR PERSONAL INFORMATION

     

    You can access, correct and/or update certain Personal Information that you have provided to us by clicking on "Update Account" within the "My Account" area of the Sites. California residents may also refer to the section entitled Your California Privacy Rights.

     

    6. STEPS TAKEN TO KEEP YOUR INFORMATION SECURE

     

    We take commercially reasonable measures to ensure the security and confidentiality of your Personal Information. We have implemented information security measures that contain administrative, technical and physical controls that are designed to reasonably safeguard your Personal Information. Even though we have taken and will continue to take significant steps to protect this information, no company, including us, can fully eliminate all security risks associated with Personal Information. Please understand that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us. Understand that any information that you transfer to us is done at your own risk. We recommend that you take additional measures to protect yourself, including by installing anti-virus software, closing browsers after use, keeping your passwords confidential, and making sure that you regularly update software and apps. If we learn of a data security system breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Sites. We may post a notice via the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive written notice of a data privacy or security breach. If you have reason to believe that your Personal Information that we have collected or our system security has been breached, please notify us by e-mailing privacy@boardriders.com.

     

    7. YOUR CHOICES AND INDIVIDUAL RIGHTS

     

    You have several choices available when it comes to your Personal Information. We will honor the choices you make regarding your Personal Information. If you have created and maintained a user account on the Sites, you will be able to sign in and update your account (including contact) information. You may also write to us at the address provided in Section 16 to update your contact information or to change your subscription preferences. In addition, you may:

     

    Limit the  Personal Information You Provide: You can use the Sites and limit the Personal Information you provide either by disabling cookies or by not registering an account with us. If you choose to limit the Personal Information you provide and/or to disable cookies, you may not be able to use certain functionalities of the Sites. For instance, in order to purchase goods and services on the Sites, payment and shipping information must necessarily be provided.

     

    Manage Your Subscription Preferences: We may send your information by email or text message. If you provide your mobile phone number and ask to receive information by text message, we may provide information in that manner. Additionally, we may send automated text messages (if you provide consent). Where you consent to receive automated text messages from us, please note that your consent includes consent to receive both autodialed and/or pre-recorded telemarketing text messages or non-automated messages from or on behalf of the Company and its affiliated companies at the telephone number you provided. You further understand that consent is not a condition of purchase and that message and data rates may apply. Additional terms and conditions, including message frequency, are provided at sign-up for any automated messages.

     

    Opt Out of Marketing Emails and Texts: For email marketing, you will have an opportunity to change your subscription preferences by clicking on an "unsubscribe" hyperlink contained in all promotional emails sent by us or on our behalf. Please note that while we honor all subscription requests as timely as possible, it may take up to ten (10) business days to become effective. Please be aware that even if you opt-out of receiving future promotional communications, you may, if you utilize the eCommerce features of the Sites, be sent certain transactional communications related to the purchase or shipment of items purchased. Thus, if you order online, we will send you an email confirming your order and may need to contact you by phone, email or regular mail if we have questions about your order. Additionally, an opt-out will not remove you from messages that we are required to send under relevant laws or regulations. You may ask us not to contact you by text message at any time by responding to a text message after it is received. For automated text messages, you will have the opportunity to opt-out by replying “STOP” to any message received. Please note that you hereby consent to receiving a confirmatory message in response to any opt-out request. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

     

    Social Media & Other Public Platforms: You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media website or application to determine how you may adjust your permissions and manage the interactivity between us and your social media platform(s) or application(s). That said, we want you to be aware that when you post information to public forums, including publicly viewable social media platforms, that information will become available to all who access such platform pages. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.

     

    8. LINKING TO OR FROM ANOTHER WEBSITE

     

    The Sites may contain links to other websites not operated or controlled by us (the "Third-Party Sites"). The policies and procedures set forth herein do not apply to any Third-Party Sites. We are not responsible for the privacy practices or content of such Third-Party Sites. We are not responsible for the actions of these Third-Party Sites; rather, the owners and operators of all Third-Party Sites are responsible for all Personal Information provided, collected, maintained, stored or otherwise disclosed on those sites, if any. The links on the Sites do not imply that we endorse or have reviewed the Third-Party Sites, including their privacy policies, if any. If you have any questions about how these Third-Party Sites’ use your Personal Information, we strongly encourage contacting those sites directly for information on their privacy policies and practices.

     

    If you have accessed the Sites through a link from certain of our advertising or marketing partners, the Sites may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of such information is governed by this Privacy Policy.

     

    9. HOW WE RESPOND TO DO NOT TRACK SIGNALS

     

    Please note that our Sites do not support “Do Not Track” browser settings and do not currently participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Information.

     

    10. INFORMATION COLLECTED FROM CHILDREN

     

    Protecting the privacy of children is extremely important to us. The Sites are directed toward a general audience and are not directed at nor intended for use by children under the age of 13. We do not knowingly collect or intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information through the Sites. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us through the methods provided in Section 16 and we will endeavor to delete that information from our databases.

     

    11. ACCESSING THE SITES FROM OUTSIDE OF THE UNITED STATES

     

    If you are visiting our Sites from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where our servers are located. We will hold and process your Personal Information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be considered less protective than, privacy laws in other countries. United States privacy laws may provide more limited recourse mechanisms, including dissimilar or, at times, weaker data protection rights. Therefore, by providing your Personal Information, you consent to the collection, use, and sharing of your Personal Information as set forth in this Privacy Policy and to the transfer of your Personal Information to the United States as indicated above, in accordance with applicable law.

     

    12. CHANGES REGARDING THIS PRIVACY POLICY

     

    The Sites and our business may change from time to time. As a result (and for other business and/or technological reasons), it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update, change, amend or modify this Privacy Policy at any time and from time to time without prior notice. When we do, we will also revise the "Last Updated" date at the top of this Privacy Policy. Please review this policy periodically, and especially before you provide any Personal Information.

     

    If we make any material changes to this Privacy Policy (as determined by us), we will post a notice on the Sites notifying users of the changes and providing an opportunity for you to take action relative to those changes prior to their implementation. In some cases, we also may send an email notifying registered users of upcoming changes.

     

    This Privacy Policy was last updated on the date indicated above. Your continued use of the Sites after any changes or revisions to this Privacy Policy become effective shall indicate your agreement with the terms of such revised and then-current Privacy Policy.

     

    13. DISPUTES AND AGREEMENT TO ARBITRATE

     

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and the Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent:

     

    • to the Company at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649; and
    • to you at: your last-used billing address or the billing and/or shipping address that we may have on file for you.

    Both you and the Company agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.

     

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

     

    14. CHOICE OF LAW

     

    This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

     

    15. YOUR CALIFORNIA PRIVACY RIGHTS

     

    This section of the Privacy Policy applies if you are a resident of California and use our Site.

     

    The California Shine the Light Law grants California residents the right to obtain certain information about the types of Personal Information that companies with whom those individuals have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, that law provides that California residents may request a copy of the Personal Information that we hold about them. California residents may also request information regarding the categories of Personal Information that have been shared with third parties, the names and addresses of those third parties and examples of the types of services or products marketed by those third parties. To request either a copy of the information maintained by us about you or to request a copy of the information disclosure provided by us during the preceding calendar year pursuant to the California Shine the Light Law, please contact us via email at privacy@boardriders.com, or by writing us at the address at the bottom of this Privacy Policy. Please allow 30 days for a response to your request.

     

    After January 1, 2020, The California Consumer Privacy Act of 2018 (CCPA) grants residents of California certain rights pertaining to the Personal Information we may collect and share with third parties for a business purpose. These purposes may include: providing our products and services, maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, performing analytics and quality control, auditing transactions, researching and testing features and improvements, detecting and preventing fraud and security incidents, debugging or repairing technical errors, and marketing our products. 

     

    The categories of information we have collected from California residents in the past 12 months, the sources of that information, the business purpose for the collection of that information, and the third parties to whom we may disclose that information may include:

     

    • Identifiers: We may collect your name, aliases, postal address, email address, online identifier, Internet Protocol address, account name, or other similar unique personal identifiers. We may collect this Personal Information directly from you, indirectly from you (e.g., from observing your actions on our website) or from third party service providers, such as a data analytics provider. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products or special offers, processing your orders, processing employment applications or processing documentation required for legal purposes. We may disclose this information to third parties, including, payment processors, providers of internet, marketing, and administrative services.
    • Personal information categories listed in the California Customer Records statute (California Civil Code § 1798.80(E)): We may request credit card signatures, infer physical characteristics from information you provide regarding style selections and clothing or footwear sizes, and credit card or debit card number. We collect this information directly from you.  The business purpose for which we may collect this information is to process your order. We disclose this information to payment processors. 
    • Commercial information: We may collect information pertaining to products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. We may collect this information directly from you. The business purposes for which we may collect this information may include responding to an inquiry from you, providing information about products, or special offers or to process your order. We may disclose this information to third parties, including, payment processors, and providers of delivery or marketing services.
    • Internet or other similar network activity: We may collect information related to browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. We may collect this information indirectly from you (e.g., from observing your actions on our Site) or from third-party service providers, such as a data analytics provider. The business purpose for which we may collect this information includes providing targeted advertising and providing information about products or special offers. We may disclose this information to third parties, including, internet service providers, payment processors, and advertising networks.
    • Geolocation data: We may collect information pertaining to location. We may collect this information directly from you. The business purposes for which we may collect this information includes responding to an inquiry, processing your order or to provide targeted advertising. We may disclose this information to third parties, including, internet service providers and advertising networks.
    • Audio and visual information: We may collect video recordings made of customers while they are visiting our stores. These recordings are maintained in a deidentified, i.e., anonymized, form. We may collect this information directly from you. The business purpose for which we may collect this information includes providing customer service, for fraud prevention, and to protect our legal rights. We may disclose this information to third parties as needed to protect our rights and the rights and safety of our customers and employees.
    • Inferences drawn from other personal data: We may collect profiles reflecting a person’s shopping preferences and behavior. We may collect this information indirectly from you (e.g., from observing your actions on our Site), and from third-party service providers, such as a data analytics provider. The business purposes for which we may collect this information include improving the online shopping experience for consumers. We may disclose this information to third parties, including advertising networks, in aggregated and/or deidentified, i.e., anonymized, form.
    • Characteristics of protected classifications under California law: We may collect information for human resources requirements related to age, race, veterans status or gender. We may collect this information directly from you. The business purposes for which we may collect this information includes processing employment applications and maintaining employee records as required by law (for more information on our collection of this category of information, please visit the Boardriders Career website at www.boardriders.com/careers/). We may disclose this information to third parties, including providers of human resources administrative services.
       

    If you are a California resident, the CCPA may grant you certain rights in connection with the Personal Information we collect, including:

     

    • You have the right to know and request, no more than twice in a 12-month period, information about the categories of Personal Information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold your Personal Information or disclosed your Personal Information for a business purpose, and, if so, the categories of Personal Information we sold or disclosed for a business purpose. You also have the right to request the specific pieces of Personal Information we have collected about you and the third parties to whom we may disclose Personal Information. We will endeavor to respond to a verified request within forty-five (45) days of its receipt. If more time is reasonably necessary to provide you with the information you request, we may take an additional forty-five (45) days to respond to your request, and will notify you in writing of the reason(s) an extension is required.
    • You have the right to “opt out” of the sale of Personal Information (or, for consumers who are under 16 years old, the right not to have their Personal Information sold absent their, or their parent’s (for consumers ages 13-5), opt-in). 
    • You have the right to request that we delete your Personal Information.  We may retain your Personal Information, however, pursuant to one or more exceptions provided by law.
    • You have the right to non-discrimination. You have the right to receive equal service and pricing from a business, even after exercising your rights.

     

    To submit an access or deletion request, click here or call us at (888) 509-5931. To opt-out of the sale of your Personal Information, click here.

    We verify your identity before completing your request for access or deletion, and, may ask for you to confirm data points we already have about you. Note, the right to opt-out does not need to be a verified request. We will only use Personal Information provided in a request to verify the requestor’s identity or authority to make the request. You may designate an authorized agent to make a request on your behalf. Such authorized agent must be registered with the California Secretary of State. We may deny a request from an agent that does not submit written proof that they have been authorized by you to act on your behalf.
     

    16. CONTACTING US

     

    If you have any questions, comments, or concerns regarding our Privacy Policy or privacy practices, please send an email to privacy@boardriders.com, call us at the number below, or write to us at the following address:

     

    Boardriders, Inc.
    Attention: Legal Department

    5600 Argosy Circle, Building #100

    Huntington Beach, CA 92649
     

    Phone: (888) 509-5931

    Monday thru Friday 7am to 6pm (PST)

  • Terms of Use

    TERMS OF USE 


    Effective Date: July 26, 2021 

     

    1. WELCOME! 

    Welcome to Boardriders’ websites which include Boardriders.com, Quiksilver.com, Roxy.com, Billabong.com, RVCA.com, DCShoes.com, ElementBrand.com, Vonzipper.com, HonaluaSurf.com, Dot-Shades.com, BoardridersFoundation.com, and all affiliated domains, apps or services that link to these Terms of Use, through related mobile applications, in-store data collection forms or devices, and any location where these Terms of Use are posted (collectively the “Sites”). The following terms together with any rules, program terms, guidelines, policies and directions govern your use of the Sites (the “Agreement”). 

    Please take a few minutes to review this Agreement carefully. By using the Sites, you agree to be bound by this Agreement. This Agreement applies to all users of the Sites, including users who view material, buy products, and/or register for accounts or programs on the Sites. 

    Please note the arbitration provision requires—except where and to the extent prohibited by law, which may include the province of Quebec—you to arbitrate any claims you may have against us on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. 

    2. WHO WE ARE  

    We are Boardriders, Inc., including all of its affiliates, subsidiaries and brands: Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, Vonzipper, Honolua, Dot Dash and The Boardriders Foundation (“Boardriders,” “we,” “us,” “our”). Our headquarters are located at 5600 Argosy Circle, #100, Huntington Beach, CA 92649 USA.  If you have any questions about this Agreement, our Privacy Policy, or the Sites, (including returns/exchanges/refunds/cancellations) you may contact us at the applicable email provided below or the customer service number listed on the Site’s customer service page.  

    3.  ELIGIBILITY 

    You must be at least 13 years old to use or register for the Sites. You if you are under the age of majority in your state or country of residence, your parent or legal guardian must agree to this Agreement on your behalf and you may only access and use the Sites with permission from them. Account registration and online purchases for the Sites are or may be limited to U.S. and Canada residents only.  For purchases and access outside the U.S. and Canada, please see the terms of use for those country specific sites, if any.  

    4. PRIVACY 

    Please review our Privacy Policy to understand our privacy practices and how we protect and use your information. This Agreement incorporates the terms and conditions of our Privacy Policy. 

    5. DISPUTES AND AGREEMENT TO ARBITRATE 

    Except where and to the extent prohibited by law, which may include the province of Quebec, by using the Sites, you and we agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent: 

    To us at: Boardriders, Inc., Attention: Legal Department, 5600 Argosy Circle, Building #100, Huntington Beach, CA 92649 
    To you at: your last-used billing address or the billing and/or shipping address that you provide us. 

    You and we agree that this dispute resolution procedure is a condition that must be satisfied before initiating any other action or filing any claim against the other party. IF ANY DISPUTE (including any dispute between you and a third-party agent of Boardriders) CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties. 

    The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of these terms are void or voidable.  

    6. INTELLECTUAL PROPERTY 

    Trademarks: Boardriders, Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, Vonzipper, Honolua, Dot Dash, Kustom, and other trademarks, service marks, logos, trade names, trade dress, titles, and product names appearing on our Sites are trademarks or registered trademarks of Boardriders and its affiliates, subsidiaries, licensors and licensees (including DC Shoes, Inc.) in the United States and/or other countries. All rights in such names are hereby reserved. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Sites confers on you any license or right under any patent or trademark owned or controlled by us or any third party.  

    Copyright: All information, text, images, photographs, graphics, videos, music, user interface and other content and materials contained on the Sites are the copyrighted property of us or our third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Sites for any purposes. Nothing stated or implied on the Sites confers on you any license or right under any copyright of ours or any third party. The Sites and the information contained on the Sites are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Sites, or use the contents of the Sites in litigation, or for any commercial or promotional purposes, without the express written consent of Boardriders or its lawful successors and assigns. For usage permission, please contact us via email at termsofuse@boardriders.com

    7. NOTICE OF COPYRIGHT INFRINGEMENT 

    We respect and honor the intellectual property of others. If you believe that your work has been copied and is accessible on the Sites in a way that constitutes copyright infringement, please provide our copyright agent with the following information: 

    (1) Description of the copyrighted work claimed to have been infringed; 
    (2) Identification of the allegedly infringing material on the Sites including the URL where the material is available  or a copy of it; 
    (3) The name, address, daytime telephone number, and an email address of the person submitting the notice, so that we may contact you; 
    (4) A statement in “good faith belief” that the use of the work is not authorized by the copyright owner, its agent, or the law; 
    (5) A statement that all of the information in the notification is accurate and, under penalty of perjury, that the signatory is the copyright owner or authorized to act on behalf of the copyright owner; and 
    (6) An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf. 

    Our copyright agent for notice of claims of copyright infringement on the Sites is Boardriders’ Legal Compliance counsel, who can be reached as follows: 

    Boardriders, Inc. 
    Attn: Legal Compliance 
    5600 Argosy Circle, Building #100 
    Huntington Beach, CA 92649 
     
    email: termsofuse@boardriders.com 

    8. REGISTRATION FOR AN ACCOUNT 

    You do not have to register to view the Sites. However, you must be eligible and register for an account to access certain services or areas of the Sites, for example to become a member of the Boardriders Club. To register, you must create a user account, which requires you to provide your email address, mailing address including zip code, mobile number, birth date, and select a password. You must provide accurate, complete and updated registration information. You are solely responsible for all activity that occurs under your account, password or profile, and you must keep your account password secure. You are fully responsible for your failure to safeguard information and/or to permit any other person to use the Sites with your profile and/or account. You may not sell or transfer your profile or account. You must notify Boardriders immediately of any breach of security or unauthorized use of your account. We will not be responsible for any losses caused by any unauthorized use of your account.  

    Boardriders reserves the right to refuse registration or terminate, suspend, or cancel access to a user account at any time in its sole discretion. Such suspension or cancellation of your account will mean that you may lose access to the Sites, your account details, and any Comments (defined below) or content therein. You may also terminate or discontinue your own account at any time by sending an email request to accounts@boardriders.com. 

    9. RETURNS, REFUNDS, SHIPPING, AND ORDER CANCELLATIONS  

    Please see the applicable brand page for: Online and Phone Purchases Policy, our Shipping Methods and Timelines, and our Cancellations Policy. Or contact Customer Service at the number listed on the applicable brand’s Site page. 

    10. COMMENTS AND OTHER SUBMISSIONS 

    We welcome your comments and feedback about the Sites and our products. In some places the Sites enable you to upload, store, and send content such as sweepstakes and contest entries, photographs, images, product reviews, testimonials, suggestions, ideas, comments or other communications (collectively, “Comments”). When you send Comments to us, whether through the Sites, social media, email, phone, postal mail, or otherwise, you give to Boardriders permission to reproduce and use your Comments as follows: you grant to us and those we work with a license without restriction to use, reproduce, sublicense, create derivative works from, modify, publish, edit, translate, distribute, copy, host, store, publicly perform, and publicly display the Comments in any medium now known or later developed. You should not submit any Comments to us that you do not wish to license to us. Our license to your Comments is non-exclusive, meaning you may use the Comments for your own purposes or let others use your Comments for their purposes. This license is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your Comments. We may exercise our rights under this license anywhere in the world. Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Sites. Boardriders is under no obligation: (1) to maintain Comments in confidence; (2) to pay compensation for Comments; (3) to respond to Comments; or (4) to use Comments. You grant  Boardriders the right to use the name you submit with your Comments.  

     

    You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You agree to clearly and conspicuously disclose if you received compensation or other incentive of any kind, from any source, in exchange for posting Comments. You are solely responsible for any Comments you make and their accuracy. Boardriders takes no responsibility and assumes no liability for any Comments posted by you or any third party. 

     

     

    11. LICENSE AND SITE ACCESS 

    We grant you a personal, limited, revocable license to access and make personal use of the Sites but not to download (other than page caching) or modify any portion of the Sites. This license does not include any resale or commercial use of the Sites or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Sites or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.  

    Unless you have our prior express written consent, you may not: (1) reproduce, duplicate, copy, sell or otherwise use any portion of the Site for commercial purpose, (2) frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Boardriders, DC Shoes and its affiliates, licensors or licensees, or (3) use meta tags or any other hidden text using our brand names or trademarks. Any unauthorized use will immediately terminate the license granted by us.  

    You are granted a limited, revocable right to create a hyperlink to the home page of the Sites so long as the link does not portray Boardriders or its brands, products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by us in our sole discretion. You may not use any of our logos or other proprietary graphic or trademark as part of the link without our express written permission. You may not make any other part of the Sites, other than the home page of the Sites, available as part of another service by “deep linking,” or otherwise, without our prior written permission. Any permitted links to the Sites must comply will all applicable laws, rules and regulations. 

    12. THIRD-PARTY SITES AND HYPERLINKS 

    The Sites may contain hyperlinks (“links”) to other websites not under the control of Boardriders or to co-branded websites operated by a third party. We provide such links for your reference and convenience only. Boardriders has no responsibility for these third-party websites nor does linking mean Boardriders endorses the website. If you use the links, you will leave our Sites and your activities will be governed by other terms and conditions and privacy practices. We strongly encourage you to make any investigation you feel necessary before proceeding with a transaction with any of these third-parties. 

    13. YOUR RESPONSIBILITIES 

    You are responsible for your use of the Sites and any use made using your account. By using the Sites, you agree not to violate or attempt to violate the security of the Sites, including: 
     
    • attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures; 
     
    • sending unsolicited or unauthorized email, text, or other solicitation;  
     
    • interfering with, limiting, destroying, or disrupting the Sites, services connected to the Sites, or otherwise interfering with the technological operations or services of the Sites; 
    • violating, infringing or misappropriating other people’s intellectual property, privacy, publicity or other legal rights; 
    •  
     
    sharing or posting a Comment or information that is false, misleading, harmful to reputation, abusive, harassing, vulgar, obscene, libelous, hateful, or racially, ethnically or otherwise objectionable, as determined by us in our sole discretion; 
    • spidering or harvesting or otherwise automatically collecting any information or data from the Sites; 
    • attempting to scrap or crawl any pages on the Sites;  
    • copying, deciphering, disassembling, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract any of the software or other underlying code used to provide the Sites; 
     
    • violating any law, regulation or order; or 
    • advocating, encouraging, or assisting anyone in doing any of the above.  

    14. TERMINATION OR RESTRICTION 

    We reserve the right, in our sole discretion, to terminate or restrict your access to the Sites, refuse service, or cancel orders.  

    15. RISK OF LOSS 

    All products purchased from the Sites are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Boardriders. Title to products purchased on the Sites, as well as the risk of loss for such products, passes to you when we deliver these items to the carrier. 

    16. PRODUCT INFORMATION 

    We attempt to be accurate in describing our products and services on the Sites. We do not warrant that product and service descriptions or other content of the Sites are complete, reliable, current, or error-free. 

    We have made every effort to display and describe as accurately as possible the colors of our products that appear on the Sites. However, as the actual colors you see depend on your computer monitor and other factors beyond our control, we cannot guarantee that your computer's display of any color on the Sites will be accurate. 

    Most of our products displayed on the Sites are available in select retail stores in the United States and Canada while supplies last. In some cases, merchandise displayed for sale at the Sites may not be available in retail stores and may become unavailable at any time. Unless otherwise stated, the prices displayed at the Sites are quoted in U.S. or Canadian Dollars. 

    17. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY 

    THE SITES ARE PROVIDED BY BOARDRIDERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOARDRIDERS MAKES NO REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITES OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE SITES, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE SITES WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE SITES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE SITES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE SITES IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITES IS AT YOUR SOLE RISK. 

    EXCEPT WHERE PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, BOARDRIDERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

    IN NO EVENT WILL BOARDRIDERS, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE SITES OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO US THROUGH THE SITES; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS. 

    18. OTHER LEGAL PROVISIONS 

    We may discontinue, change, suspend, or cancel the contents, operation, or features of the Sites at any time for any reason, without notice. 

    We reserve the right to update and/or change the terms of this Agreement. This Agreement was last updated on the date indicated above. Your continued use of the Sites indicates your agreement with the then-current terms. 

    Our failure to enforce any provision of this Agreement or respond to a breach by you or other parties will not in any way prevent us from enforcing such right or provision or responding in the future. This Agreement may be assigned by us, in our sole discretion, to a third party, and such an assignment will inure to the benefit of our successors, assigns and/or licensees. 

    If any provision in this Agreement is invalid or unenforceable, that provision will be deemed superseded by a valid provision that matches the intent of the original provision and the remaining provisions will continue in full force and effect. 

    This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). 

    All rights not expressly granted herein are hereby reserved to Boardriders. 

    19. CONTACT US 

    If you have any questions or concerns regarding the Sites or this Agreement, please contact us by email at termsofuse@boardriders.com or write to us at the following address: 

    Boardriders, Inc. 
    Attention: Legal Department 
    5600 Argosy Circle, Building #100 
    Huntington Beach, CA 92649 

  • California Supply Chains Act Notice

    California Supply Chains Act Notice

    At Boardriders, Inc., we are committed to conducting business in an ethical manner and expect our manufacturing partners to share this same commitment. Accordingly, we established a global ethical program in 2004 titled “QUEST” (Quiksilver Ethical Standards of Trade), to prevent abusive, exploitive, or illegal conditions in the workplace and prevent human trafficking and slavery. QUEST includes a Supplier Workplace Code of Conduct, and all agents, vendors and factories are required to participate in the QUEST program as a condition of doing business with our company.

    Verification: Annually, we evaluate all of our direct manufacturing suppliers to verify that they are not at risk for violating anti-slavery and human trafficking laws. Our own internal QUEST team spearheads the verification process, using an internally developed assessment tool. We also rely on input from our independent factory auditors to assess these risks and vulnerabilities.  

    Supplier Audits: We monitor supplier behavior and compliance with QUEST through our independent contractor with unannounced audits and ongoing monitoring.

    Certification: To ensure that our suppliers respect and enforce our QUEST standards, the commercial agreements governing our contractual relationship often stipulate that our suppliers must abide by our QUEST standards, or the contractual relationship is subject to termination. More specifically, we ask our suppliers to agree to provide workers with a safe and healthy work environment; allow workers freedom of association and collective bargaining; conduct business in compliance with applicable environmental, labor, and employment laws; refrain from corrupt practices; and protect against human trafficking and slavery. We also require our suppliers to certify that materials incorporated into our products comply with applicable laws, including those laws that relate to slavery and human trafficking in the country or countries in which they do business.

    Internal Accountability: Non-compliance with our QUEST standards can result in a Corrective Action Plan, under which our employees and contractors are expected to follow a series of steps to correct their noncompliance  in order for them to remain an active employee or contractor. Otherwise, they face termination. Throughout the assessment process, factory management is educated and assisted on any noncompliance issue encountered during the applicable audit.

    Training: As part of our efforts to ensure compliance with our QUEST standards and prevent abusive, exploitive, or illegal conditions in the workplace, our QUEST department conducts ongoing internal employee and management training regarding our code and human rights concerns, including human trafficking and slavery associated with our supply chains. The training specifically covers mitigating risks of human trafficking and slavery within our company’s supply chains of products, and is mandatory for those company employees and management who have direct responsibility for supply chain management.

     

  • Want to learn more about Billabong?

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