2021 Holiday FAQ

2021 HOLIDAY FAQS

  • Holiday Extended Return Policy

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines. See our Return Policy by clicking here

  • Holiday Shipping Timeframes

    2021 Holiday Shipping Methods and Cutoff Dates

    To ensure you receive your order by 12/24, please see the shipping cutoff dates below.

    2021 HOLIDAY SHIPPING

    Shipping Method

    Place Order By Midnight PST
    Ground December 13th
    Second Day December 20th
    Next Day December 21st
    Orders placed after the cutoff dates will still be processed regularly but may experience some delays in transit due to the busy shopping season.
  • Can I exchange an item?

    Unfortunately, we are unable to create exchanges. If you would like to create a return please click here for all return details.

     

  • Can I return an item I was gifted?

    Returns can only be created by the original purchaser. Please have the purchaser create a return for the original item and re-purchase the replacement. 

FAQ

FAQ

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frame begins calculating once order has shipped out of the warehouse.

     

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Please visit our Return Page for further assistance here.

     

  • How do I return an item?

    For all Billabong Crew members, return shipping labels are FREE. 

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any USPS mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here. Note: All returns take 7-10 business days to complete from the day our facility receives it.

     

  • How do I submit a warranty claim?

    If you would like to start a warranty claim, please click here to review our Warranty Policy and requirements.

     

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Shipping

Shipping

  • Shipping Rates and Timelines

    Shipping Methods & Timelines

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

    Second/Next day order processing: Second/Next day order processing: allow 24 hours for processing before orders ships from our warehouse. (excluding weekends & all U.S. federal holidays).

    US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.
     

    2021 Holiday Shipping Methods and Cutoff Dates

    To ensure you receive your order by 12/24, please see the shipping cutoff dates below.

    2021 HOLIDAY SHIPPING

    Shipping Method

    Place Order By Midnight PST
    Ground December 13th
    Second Day December 20th
    Next Day December 21st
    Orders placed after the cutoff dates will still be processed regularly but may experience some delays in transit due to the busy shopping season.

     

    Standard Shipping
    Shipping Destination Cost (Orders under $65) Cost (Orders over $65) Estimated Delivery Time
    Continental U.S. $5.00 FREE 2-6 Business Days*
    Alaska, Hawaii $8.00 FREE 10-14 Business Days*
    U.S. Territories, APO/FPO  $5.00 FREE 4-6 Weeks*

     

    Ground Shipping
    Shipping Destination  Cost Estimated Delivery Time
    Continental U.S. $8.00 1-5 Business Days*
    Alaska, Hawaii $12.00 1-5 Business Days*

     

    Second Day Shipping
    Shipping Destination  Cost Estimated Delivery Time
    Continental U.S. $15.00 2-3 Business Days*
    Alaska, Hawaii $20.00 2-3 Business Days*

     

    Next Day Shipping
    Shipping Destination  Cost Estimated Delivery Time
    Continental U.S. $20.00 1 Business Day*

    * excludes Custom items

    Custom Items
    Estimated Delivery Time
    4-8 Weeks

     

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frame begins calculating once order has shipped out of the warehouse.

     

  • What if there's a problem with my shipment?

    If you are experiencing an issue with your shipment please contact customer service for assistance by clicking here.

     

Returns

Returns

  • Return Policy

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire.
    This will ensure the product is available and gets to you quicker. 

    RETURN POLICY

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines.

    • Merchandise can only be returned if purchased online directly from BILLABONG.COM
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund. 
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy here.

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

    Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package's journey and once your refund has been processed.

    To check on the status of your return, click here.

     

  • How do I Return an item?

    For all Billabong Crew members, return shipping labels are FREE. 

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any USPS mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    You will be notified via email throughout your package journey and once your refund has been processed.

    *Please note: All returns take 7-10 business days to complete from the day our facility receives it.

    To check on the status of your return, click here.

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please click here for all return details. 

     

  • Can I return an item I purchased in-store?

    Unfortunately, we only except returns from purchases made directly from Billabong.com

    If purchased item(s) are from a retail location, you will need to visit the retail location for a return.

     

  • Can I return an item I was gifted?

    Returns can only be created by original purchaser.

     

Warranty

Warranty

  • Warranty Policies

    Billabong Purchases: For details on warranties, please visit the product description section of the individual item. 

    Note: Facemasks do not carry a manufacturer warranty. If you're experiencing an issue with a facemask.

    Billabong Wetsuit Warranties:

    All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased.

    *If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please follow the instructions below.

    **Not all products carry a manufacturer warranty.

    To Initiate a warranty claim:
    Please contact warranty.usa@boardriders.com 

    When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase (Email Confirmation/ Receipt) 

    Once your claim is approved and you are sending in your suit for repair, please note that:

    • All inbound shipping charges are the responsibility of the consumer.  Boardriders handles all return shipping costs.
    • Boardriders is not responsible for any suits lost in transit by the carrier.
    • Please return your suit completely dry and free of sand.  Any suits returned wet will be delayed in the repair process.
    • Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process.

    Note: Any warranty claim shipments sent in without prior approval will be returned to sender.

    Boardriders warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. 

    Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

    Repaired or replaced products are covered for the remainder of the original warranty.

     

  • How do I submit a Warranty Claim?

    To Initiate a warranty claim:
    Please contact warranty.usa@boardriders.com When doing so, please include:

    • Your name
    • Product number/Color/Size
    • Brief description of the issue that you are encountering with the product
    • Photos of the defective area
    • Copy of the original proof of purchase

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed. Warranty claim shipments sent in without prior approval will be marked returned to sender.

    Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday – Friday 6 am to 3 PM PST excluding Weekends/Holidays).

    For further information please check out our Warranty Webpage.

     

  • How do I check the status of my Warranty Claim?

    Once we receive your email, one of our warranty coordinators will reach out to you with the next steps to get your claim processed via email. Warranty claim shipments sent in without prior approval will be returned to sender.

    Please allow up to 7-10 business days for your claim to be received and processed.

     

Size Guide

All Size Charts

  • All Size Charts
    Men's Size Guides
    Men’s Tops
    Men’s Bottoms
    Men's Wetsuits
    Men's Hoods
    Men's Wake Vests
    Men's Boots
    Women's Size Guides
    Women's Clothing
    Women’s Denim
    Women’s Wetsuits
    Women’s Snow
    Girls Size Guides
    Girls Clothing 4-14 Years Old

    Men's Tops

     
    Size
    Neck Chest C/B Sleeve
    XS
    13.5-15 36-38 32-33.5
    S
    14-15.5 38-40 33-34.5
    M
    14.5-16 40-42 34-35.5
    L
    15-16.5 42-44 35-36.5
    XL
    15.5-17 44-46 36-37.5
    XXL
    16-17.5 46-48 37-38.5

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Bottoms

     
    Bottoms Size
    Size Waist Hip
    26-29
    XS 26-29.5 33-38
    30-31
    S 29.5-31.5 38-40
    32-33
    M 31.5-33.5 40-42
    34-35
    L 33.5-35.5 42-44
    36-38
    XL 35.5-38.5 44-47
    40-42
    XXL 39.5-42.5 48-51

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wetsuits

     
    Size
    Height Weight(lbs) Chest Waist
    XS
    5'5"-5'7" 125-135 34-36 28-30
    S
    5'6"-5'8" 135-150 36-38 29-31
    MS
    5'6"-5'9" 145-160 38-40 30-32
    M
    5'9"-5'11" 155-170 38-40 31-33
    MT
    5'11"-6'1" 165-180 39-40 31-33
    LS
    5'7"-5'9" 165-180 41-43 33-35
    L
    5'11"-6'1" 175-190 41-43 33-35
    LT
    6'1"-6'3" 185-200 41-43 33-35
    XLS
    5'8"-5'10" 175-190 43-44 36-38
    XL
    6'0"-6'3" 190-205 43-44 36-38
    XXL
    6'1"-6'4" 205-220 44-46 38-40

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Hoods

     
    Size
    Neck Head
    XS
    14.5" 20.5"
    S
    14.75" 21.5"
    M
    15" 23.5"
    L
    15.5" 23.5"
    XL
    16" 24.5"

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Wake Vests

     
    Size
    Chest Neck
    S
    16 1/2 5 7/8
    M
    17 1/8 6
    L
    18 6 1/8
    XL
    18 7/8 6 7/8

    Please note; sizing is listed in Inches (Imperial Measurement)

    Men's Boots

     
    Size
    US
    S
    6-7
    M
    7-8
    L
    9-10
    XL
    11-12

    Women's Clothing

     
    Size
    US AUS True Waist Chest Low Waist 3" Below Hip at Widest
    XS
    0 6 24 30.5 29 34
    S
    1-3 8 25-26 32.5-33.5 30-31 35-36
    M
    5-7 10 27-28 34.5-35.5 32-33 37-38
    L
    9 12 29-30 36.5-37.5 34-35 39-40
    XL
    11 14 31 38.5 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Denim

     
    Size
    US AUS True Waist Low Waist 3" Below Hip at Widest
    XS
    24 24 24 29 34
    S
    25-26 26 25-26 30-31 35-36
    M
    27-28 28 27-28 32-33 37-38
    L
    29-30 30 29-30 34-35 39-40
    XL
    31 32 31 36 41

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Wetsuits

     
    Size
    US AUS/EU Height Weight(lbs) Chest Waist
    XXS
    0 4 5'1-5'3" 90-105 29.5-31.5 23-25
    XS
    2 6 5'3"-5'5" 100-115 30.5-32.5 24-26
    S
    4 8 5'4"-5'6" 110-125 31.5-33.5 25-27
    ST
    4T 8T 5'5"-5'7" 110-125 31.5-33.5 25-27
    M
    6 10 5'5"-5'7" 120-135 32.5-34.5 26-28
    MT
    6 10 5'6"-5'8" 125-140 32.5-34.5 26-28
    L
    8 12 5'6"-5'8" 130-150 34-36 27-29
    LT
    8 12 5'9"-6'0" 135-155 34-36 27-29
    XL
    10 14 5'7"-5'9" 140-160 35.5-37.5 29-31
    XXL
    12 16 5'9"-6'0" 160-185 38.5-40.5 32-34

    Please note; sizing is listed in Inches (Imperial Measurement)

    Women's Snow

     
    Size
    Height Chest Waist Hips Inseam
    XS
    5'2"-5'4" 31.5-33 23.5-25 33-34.5 32
    S
    5'4"-5'6" 33-34.5 25-26 34.5-36 33
    M
    5'6"-5'8" 34.5-36 26-28 36-37.75 33 1/2
    L
    5'8"-5'10" 36-37.75 28-30 37.75-39.25 34
    XL
    5'10"-6'0" 37.75-39 30-31.5 39.25-41 34 1/2
    XXL
    6'0"-6'2" 39-41 31.5-33 41-42.5 35

    Please note; sizing is listed in Inches (Imperial Measurement)

    Girl's Clothing

     
    Size & Age
    Height Chest Waist at Narrowest Low Waist Hip at Widest Inseam
    XXS (4-5)
    41-44 22-23.5 18-20 21-22.5 24.5-25.5 18.5
    XS (5-6)
    45-50 24-25.5 20.5-22 22-23.5 26-28 23.5
    S (7-8)
    51-54 26-27.5 22.5-23.5 24-26 28.5-29.5 25.5
    M (10-12)
    55-58 28-29.5 24-25.5 27-27.5 30-31 27.5
    L (12-14)
    59-61 29.5-30.5 25-26.5 27-28.5 31-32 29

    Please note; sizing is listed in Inches (Imperial Measurement)

Custom

Custom Wetsuits & Boardshorts

  • Custom Men's & Women's Wetsuits

    HOW IT WORKS

    1. Choose Style

    Select from either our 3/2 or 4/3 Custom Revolution wetsuits featuring Graphene, or our 2/2 Custom Revolution Interchange Jacket.

    2. Customize 

    Customize your wetsuit from a variety of colors and unique prints.

    3. Buy and Share

    Complete your purchase and share your design with friends.

    4. Enjoy

    Your suit will arrive in about 7-10 weeks, manufactured to your specifications.

     

    To Start building a custom Men's Wetsuit, click here.

    To Start building a custom Women's Wetsuits, click here.

     

  • Custom Men's Boarshorts

    HOW IT WORKS
    1. Choose Your Style

    Select from either our Fifty50 Pro, D Bah Pro, Tribong Pro, 73 Pro, or Sundays styles.

    2. Customize It

    Create your own boardshorts from a variety of colors, unique prints, patches and custom embroidery. Your options are practically limitless.

    3. Buy and Share

    Complete your purchase and share your one-of-a-kind design your with friends.

    4. Enjoy

    Your boardshorts will arrive in about 6-8 weeks, hand-made to your specifications.

    Start building your Custom Boardshorts by clicking here.

     

  • Can I return my custom wetsuit/boardshort?

    Custom items are made based on your specifications. All custom orders are FINAL SALE and cannot be returned. 

     

  • Can I cancel my custom order?

    Once a custom order has been placed we immediately start working on building it based on your specifications. Custom orders cannot be cancelled.

     

  • Can I change my custom order?

    Once a custom order has been submitted we are unable to make any changes or modifications. 

     

Payments and Gift Cards

Payments

  • Accepted Payment Methods

    We accept Apple Pay,  PayPal, AfterPay, Visa,  Mastercard, American Express and Discover. You may also use some prepaid gift cards as long as you have pre-registered them with your current address.

    File:Apple Pay logo.svg - Wikimedia Commons   PayPal Logo, PNG, Symbol, History, Meaning  THE NEW AFTERPAY LOGO PNG 2021 Visa logo PNG File:MasterCard early 1990s logo.png - Wikimedia Commons American Express - Newsroom - Media Library - Media LibraryDiscover logo and symbol, meaning, history, PNG

    Please Note:

    • You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. 

     

  • When will I be charged?

    Initially, your credit/ debit card will hold a pending authorization at the time of order submission, however, your card not be fully charged until your order has shipped out. Most orders ship within 2-3 days of receiving your order. You will receive a shipping confirmation email once the order has shipped from our warehouse.

    If your order happens to cancel, the pending authorization should drop within 24-48 hours of cancellation. You will be notified via email regarding cancellation reason.

     

  • Am I charged Sales Tax?

    State laws require that we charge applicable sales tax on orders shipped to the following states:

    Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, West Virginia, Indiana, South Dakota Tennessee, Vermont, and Canada.

    We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

     

  • Promotional Codes and Coupons

    Each promo code has unique restrictions and guidelines along with expiration dates. Please refer to your specific promo code for terms and conditions.

    The promo codes can be entered on the Shopping Cart page under the Enter Coupon Code or Loyalty Voucher tab.

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  • AfterPay

    AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

    Just shop billabong.com and check out as usual. At checkout, choose AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with AfterPay, and the total amount due must be between $35 and $2,000.

     

  • Gift Cards

    Gift Cards are not redeemable or available for purchase online at this time, all Billabong gift cards are available, at select retail stores. 
    No special offers may be applied to the purchase of a gift card.

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Billabong Crew

Billabong Crew- Loyalty

  • Benefits

     

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    Join the Billabong Crew loyalty program in-store or online.

     

  • How do I become a Loyalty Member?

    You can join the Billabong Crew loyalty program-store or online by clicking here.

     

  • FAQ

    How do I join the Billabong Crew loyalty program?

    You can join the Billabong Crew loyalty program in-store or online at www.billabong.com.

    Is it free to join the Billabong Crew loyalty program?

    Yes! Joining the Billabong Crew is completely free and no purchase is required.

    How do I use a reward?

    ONLINE: Redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account; we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.

    IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.

    How do I earn offers and rewards?

    As soon as your loyalty account holds at least 200 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as welcome, birthday, anniversary, etc. and you don’t need to have points to redeem them!

    Can I use my reward on other Boardriders family brands?

    Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands

    If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?

    Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.

    Do my loyalty points have an expiration date?

    Yes. Just like your offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before it resets!

    What happens if I return an item?

    If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.

    How do I view my points?

    You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.

    Do all my purchases count towards points?

    Your purchases at any Billabong store and www.Billabong.com will accumulate points including eligible third-party merchandise purchased through Billabong.

    My purchase is not appearing in my points balance. What should I do?

    Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. 

    In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. 

    How do I get free shipping?

    Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

    How do I get free returns?

    ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made on the sites within all 50 U.S. states, and APO/FPO addresses.

    IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.

     

  • Billabong Crew- Terms and Conditions

    BILLABONG CREW TERMS AND CONDITIONS
    Effective Date: October 20, 2020 

    PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE BILLABONG CREW LOYALTY PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY ALL TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU CANNOT PARTICIPATE IN BILLABONG CREW. 

    The Billabong Crew loyalty program (hereinafter “Billabong Crew”) is a customer loyalty program offered by Boardriders, Inc. (“Boardriders,” “Company,” “we” or “us”) to customers who meet the eligibility requirements described below.  Billabong Crew is valid online in the United States and Canada on the Billabong website (hereafter, the “Sites”), and at participating retail stores in the United States and Canada (hereafter, the “Stores”).  

    When you create a user account on the Billabong website, you will automatically be enrolled in Billabong Crew. By creating an account and/or enrolling in Billabong Crew, you agree (or, if you are under the age of majority, you have obtained your parent or legal guardian’s consent) to participate in Billabong Crew. By participating in Billabong Crew, you will be subscribed to receive communications from Billabong, some of which may be commercial in nature. 

    A.  Acceptance of Terms and Conditions of Membership 

    Membership in Billabong Crew is available to any natural person who is a resident of the United State or Canada, and are at least 18 of age (or the age of majority in the place of residency) at the time of enrollment in the program.  By submitting an application for membership in Billabong Crew, you represent that you meet these eligibility requirements.  Employees, officers, directors, agents and representatives of Company are ineligible for membership in Billabong Crew.  You must read and agree to these terms and conditions of membership in Billabong Crew (“Terms and Conditions”), as set out below. 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company may at any time, in its sole discretion, alter, limit, or modify the Billabong Crew rules, regulations, Rewards (as defined in Section B below), eligibility for membership, or any other feature of Billabong Crew or may suspend or terminate Billabong Crew at any time in its sole discretion, without giving you prior notice. In such instance, your Points (as defined in Section B below) may terminate or expire. Moreover, Company reserves the right to terminate your account and/or your participation in Billabong Crew if Company determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) Billabong Crew account, or that the use of your account or any content or materials owned by Company is disruptive, unauthorized, deceptive, fraudulent or otherwise unlawful. 

    B.  Principle of Billabong Crew 

    As a Billabong Crew member, you can earn Billabong Crew points (“Points”) by (i) purchasing Billabong brand merchandise and eligible third-party merchandise as determined by Boardriders in its sole discretion (excludes the purchase of e-gift cards, gift cards, shipping & handling charges, and sales taxes on purchases) on the Sites and at Stores (“Eligible Purchases”); and (ii) participating in Point-earning activities offered by Company from time to time (e.g., double Points Tuesdays, responding to a survey, etc.). Points earned in this way give you access to select rewards (“Rewards”) as determined by Company in its sole discretion. 

    C.  Membership in Billabong Crew 

    To join Billabong Crew, simply ask about it at one of our Stores or join online on the Sites. You must create an online user account in order to participate in Billabong Crew. Upon joining, you will receive a welcome email with a member number.   

    In order to get the most complete experience out of your Billabong Crew membership, including receiving exclusive Billabong Crew offers, Company recommends that you subscribe to receive all Billabong Crew emails. You will periodically receive emails from us. Some of these will be marketing emails, if you have subscribed to receive such emails, while others will be transactional emails that relate to your membership in Billabong Crew. Examples of transactional emails include: the welcome email, account statement emails, earned Rewards emails or other communications that help us to maintain your user account. At any time, you may opt out of marketing emails, transactional emails, or both. If you opt out of marketing emails, you will not be notified of all Rewards opportunities that you would have otherwise been notified about had you agreed to receive marketing emails from us (e.g., birthday offer and special promotions). You may still access your loyalty membership status, earned Points and Rewards, by logging into your account. 

    You are responsible for the accuracy of the information you provide and shall be solely liable for any incorrect, incomplete or out-of-date information. Company reserves the right to request at any time any document to prove the identity of the person who has joined or wishes to join Billabong Crew, particularly in the case of two people with the same name. 

    Only one (1) membership in Billabong Crew is permitted per person and email address. In the event of a dispute over ownership of your user account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms and Conditions, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Billabong Crew, Points and Rewards are non-transferable, personal and for individuals’ own private, non-professional use only. Membership, Points and Rewards cannot be assigned. 

    D.  Earning Membership Points 

    You will begin earning Points over a 12-month period from the date on which you join Billabong Crew, and will be awarded 100 Points upon enrollment in Billabong Crew.  You will also earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Billabong or its third-party partners from time to time.  Points will expire twelve (12) months after they are earned on a rolling basis.  

    Points have no cash, monetary or real-world value. Unless a special offer is applicable, you shall earn one (1) Point for every U.S. or Canadian dollar ($1.00) you spend (as applicable, based on country of purchase) on the Sites or in a Store.  Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar. When making a purchase on the Sites, you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address of other membership information in order to earn Points on your in-store purchase.  From time to time, we, or others acting with our permission, may notify you of special promotional offers that offer you “Bonus Points.” Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 

    Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.  Points will not be earned on the following items:  purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases. 

    No Points will be earned for purchases made on the Sites using the guest checkout option. Any purchases you make prior to joining Billabong Crew are not eligible for Points. 

    Company reserves the right, in its sole discretion, to determine and establish the value of Points. In the event of a dispute regarding the number of Points earned by a member, Company shall have the sole discretion to determine the accurate number of Points earned by such member. All decisions by Company with respect to Points are final. 

    E.  Membership Rewards 

    Your membership Rewards include the following: 

    • Rewards: These are single-use coupons that can be used for discounts off purchases on the Sites or at Stores as described below.  The amount of your Reward will be determined by the total amount of Points you have accumulated.  Every 200 Points = $15 off eligible purchases. Rewards shall be awarded in $15 (U.S. or Canadian dollars, as applicable, based on country of purchase) increments as follows:   

    • If you accumulate 200 Points or more but less than 400 Points, you shall receive a Reward of $15 off your next purchase of $25 or more. 

    • If you accumulate 400 Points or more but less than 600 Points, you shall receive a Reward of $30 off your next purchase of $50 or more. 

    • If you accumulate 600 Points or more but less than 800 Points, you shall receive a Reward of $45 off your next purchase of $75 or more. 

    • If you accumulate 800 Points or more but less than 1,000 Points, you shall receive a Reward of $60 off your next purchase of $100 or more. 

    • If you accumulate 1,000 Points or more, you shall receive a Reward of $75 off your next purchase of $125 or more. 

    Each Reward shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Reward. Rewards may only be used for the purchase, on the Sites or at Stores, of Billabong or other Boardriders brands (i.e., Quiksilver, Roxy, DC Shoes, ELEMENT, RVCA) in which you are also a loyalty program member.  Each Reward may only be used once. Limitations on the number of Rewards that can be used in a single transaction may apply. Rewards have no market or cash value and are non-transferable. 

    • First Loyal Purchase Offer: Following your enrollment in Billabong Crew, you will receive a one-time 20% off First Loyal Purchase Offer following your first purchase of Billabong merchandise on the Sites or at Stores. Each First Loyal Purchase Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the First Loyal Purchase Offer. First Loyal Purchase Offers may only be used for the purchase of Billabong merchandise on the Sites or at Stores. Each First Loyal Purchase Offer may only be used once. Limitations on the number of First Loyal Purchase Offers that can be used in a single transaction may apply.  First Loyal Purchase Offers have no market or cash value and are non-transferable. 

    • Birthday Offer: Following your enrollment in Billabong Crew, you will receive a 25% off Birthday Offer once a year at the beginning of the month in which you celebrate your birthday. Each Birthday Offer shall be valid for thirty (30) days from date of issuance or such other time as set forth on the Birthday Offer. Birthday Offers may only be used for the purchase of Billabong merchandise on the Sites or at Stores. Each Birthday Offer may only be used once. Limitations on the number of Offers that can be used in a single transaction may apply. Offers have no market or cash value and are non-transferable. 

    • Anniversary Offer: Following your enrollment in Billabong Crew, you will receive a 25% off Anniversary Offer once a year on the 15th day of the month in which you enrolled in Billabong Crew. Each Anniversary Offer shall be valid for sixty (60) days from date of issuance or such other time as set forth on the Anniversary Offer.  Anniversary Offers may only be used for the purchase of Billabong merchandise on the Sites or at Stores. Each Anniversary Offer may only be used once. Limitations on the number of Anniversary Offers that can be used in a single transaction may apply.  Anniversary Offers have no market or cash value and are non-transferable. 

    • Free economy shipping: You shall receive free economy shipping on all purchases made on the Sites within Canada and all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    • Free returns: You shall receive free returns on all Eligible Purchases (excluding returns from Canada) made on the Sites within all 50 U.S. states, APO/FPO addresses, and the following U.S. territories:  Guam, Puerto Rico, US Virgin Islands, and American Samoa only. 

    Some Rewards or Offers may only be available to residents of a particular country (e.g., U.S. only or Canada only). Company reserves the right to substitute Rewards or Offers at its sole discretion. Unless otherwise noted by Company, Rewards and Offers cannot be combined with any other offers. You cannot use Rewards or Offers retroactively for prior purchases. Company is not responsible for lost or stolen Rewards or Offers. If you opt out of certain types of emails, e.g., Loyalty Program emails, you may not be able to receive Rewards or Offers by email, although you will be able to view your Rewards or Offer status by visiting a Store or logging in to your Billabong Crew account. 

    F.  Updating Your Account 

    Participation in Billabong Crew requires an email address and a valid password. You should consider your user password confidential information. Anyone with knowledge of both your email address and password can gain access to your account. You agree to immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your email and password. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. 

    It is your responsibility to keep your information up to date and to notify Company of any changes by editing your user account information. You shall be solely liable for any out-of-date, incomplete or inaccurate information. Under no circumstances may Company be held liable in the event that you do not receive Points or Rewards or Offers due to out-of-date, incomplete or inaccurate information. 

    If you are a U.S. resident, you may close your user account by sending an email request to store@billabong-usa.com. Canadian residents may close their user account by sending an email request to store@billabongcanada.com.  

    G.  Fraudulent Use of Billabong Crew 

    Any fraud, attempted fraud or theft on the Sites or at a Store, any wrongful or inappropriate use of Billabong Crew, any abnormally high number of transactions found to have been made over one or more days, any payment incident or more generally any violation by you of these Terms and Conditions shall lead to the automatic suspension or permanent deactivation of your membership in Billabong Crew. Company reserves the right to suspend or deactivate your account, Billabong Crew and/or cancel Rewards and you shall have no right to claim any compensation. In addition, any Points acquired in violation of these Terms and Conditions or through misuse or fraudulent use shall be cancelled without any form of compensation. 

    H.  Amendment, Failure or Interruption of Billabong Crew 

    EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC, Company reserves the right to amend these Terms and Conditions at any time, without providing you notice. Company also reserves the right to change Rewards offered, as well as to amend or suspend Billabong Crew. 

    Company shall be exempt from any liability for all consequences, direct or indirect, of any failures of Billabong Crew. No amendment, withdrawal or failure of Billabong Crew shall give you an entitlement to compensation. If Billabong Crew is suspended, any Points earned may no longer be valid or honored by Company, at Company’s sole discretion. 

    I.  For California Residents - Notice of Financial Incentive 

    We have structured and administer the Billabong Crew program in accordance with the California Consumer Privacy Act (CCPA).  In addition to the other information described in these Terms and Conditions regarding the material terms of the Billabong Crew program, we provide the following additional information applicable to California residents.  The categories of personal information we collect as part of your participation in Billabong Crew are:  first name, last name, email address, shipping address, date of birth, phone number, and purchase history.   

    The Points, Rewards, and Offers for Billabong Crew program members are based on our good-faith estimate of the value of the personal information provided to us in connection with the program.  We estimate that the value to Boardriders of the personal information you provided to facilitate participation in the program is $0.66.  We have calculated this value based on estimated incremental average order value per loyalty order compared to a non-loyalty order, accounting for promotional discounts and costs associated with loyalty orders. 

    For more information about the CCPA and data collection, please view our Privacy Policy here.

    IN NO EVENT WILL COMPANY, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR PARTICIPATING IN BILLABONG CREW, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM MEMBERSHIP IN BILLABONG CREW, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE OR MISUSE OF BILLABONG CREW. 

    BY PARTICIPATING IN BILLABONG CREW, YOU ACKNOWLEDGE THAT BILLABONG CREW, THE REWARDS, OFFERS, AND THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT: (A) THE SITES, BILLABONG CREW, THE REWARDS OR OFFERS WILL MEET YOUR REQUIREMENTS; (B) ACCESS TO THE SITES OR BILLABONG CREW WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE QUALITY OF THE SITES, BILLABONG CREW, THE REWARDS OR OFFERS WILL MEET YOUR EXPECTATIONS; AND/OR (D) ANY ERRORS OR DEFECTS ON THE SITES, OR WITH RESPECT TO BILLABONG CREW, REWARDS OR OFFERS WILL BE CORRECTED. 

    PARTICIPATION IN BILLABONG CREW IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, ELECTRICAL SYSTEM, WIRELESS ROUTER OR COMMUNICATION DEVICE, LOSS OF DATA OR OTHER HARM THAT RESULTS FROM SUCH ACTIVITIES. COMPANY ASSUMES NO LIABILITY FOR ANY COMPUTER VIRUS OR OTHER SIMILAR SOFTWARE CODE THAT IS DOWNLOADED TO YOUR COMPUTER FROM THE SITES OR IN CONNECTION WITH BILLABONG CREW. COMPANY WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A RESULT OF SOMEONE ELSE USING YOUR PASSWORD OR ACCOUNT, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. 

     

First Responders and Healthcare Workers Discount

First Responders and Healthcare Workers Program

  • US First Responders and Healthcare Workers

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    Receive 30% off every purchase!

    “We’re all in this together.” But for health care workers and first responders during this unprecedented COVID-19 pandemic, “in this” is a different level of commitment, regularly putting their safety at risk to help those in need. Billabong is grateful for their service, and we’d like to extend a special pricing offer for these heroes through 12/31/2021. With a one-time verification, you may use your personal information, including your verified IDs, at hundreds of integrated partners across the SheerID network, including billabong.com.

    *Discounts cannot be combined with any other promotion.

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  • First Responders- FAQ

    Who benefits from the program?

    This discount is available to the First Responders and Healthcare Workers who are directly responsible for keeping us safe at this time. Included professions are: doctors, nurses, EMTs, firefighters, technicians, medical researchers, hospital workers, etc. Please use the link above to confirm your eligibility.

    How do I verify my eligibility for the Heroes Discount?

    Verify your eligibility by clicking the link above. After successful verification through SheerID, you’ll receive a single-use promo code you can use for 30% off your purchase on billabong.com.

    What is SheerID?

    Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your First Responder verification status. You can learn more about the SheerID verification process here.

    What kind of document(s) do I upload if asked?

    You'll need to upload official documentation that shows your: First Name, Last Name, Medical licensing status, and Currently-valid date. We understand that your main document may not include an expiration date. If that is the case, please upload a second document establishing you currently work as a medical professional.

    What happens if I can't prove I'm a Healthcare professional?

    This rarely happens, but in the event you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. If you're currently employed as a healthcare professional, you should have access to a document we can verify.

    My code isn’t working / I haven’t received my code yet?

    We’re so happy about all the interest in the program, but it is creating some delays. You should receive your code within 24 hours. There may be a 20 minute + delay to activate your code once it is sent.

    How do I know you won't sell or share my ID and information?

    This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

    Is the discount valid for all Billabong products?

    Offer valid online only at billabong.com. The discount cannot be combined with any other offer, and excluded products include: custom products, wetsuits, snow and third party styles.