US Returns Only.
EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
NON-BILLABONG RETURN: Please ensure you return the correct item(s) when making a return. Billabong is not responsible for non-Billabong items shipped back to us in error. No compensation will be provided for incorrect items sent to Billabong.
RETURN POLICY
- - Merchandise can only be returned if purchased online directly from BILLABONG.COM
- - Merchandise must be returned within 30 days from the date of purchase.
- - Merchandise must be in original condition, unworn, unwashed, and with all tags intact.
- - Items listed as FINAL SALE cannot be returned for a refund.
- - Shipping charges incurred during checkout are not refundable.
- - Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
RETURN GUIDELINES
- Customers are responsible for any return costs. Billabong Crew Members get free returns.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- You will be notified via email throughout your package journey and once your refund has been approved.
- Returns will be processed within 10-14 days of arrival at our warehouse.
- Once approved, allow 2-4 business days for funds to appear in your account.
CREATE A RETURN LABEL
For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy by clicking here.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.
- - Click Here to select the item(s) to be returned and print your return label.
- -If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.
- - Drop your package off at any U.S. mail location.
Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.
Additional processing time may occur depending on your financial institution before the funds appear on your account.
TRACKING YOUR RETURN
You will be notified via email throughout your package's journey and once your refund has been processed.
To check on the status of your return, click here.