First Responders- FAQ

Who benefits from the program?

This discount is available to the First Responders and Healthcare Workers who are directly responsible for keeping us safe at this time. Included professions are: doctors, nurses, EMTs, firefighters, technicians, medical researchers, hospital workers, etc. Please use the link above to confirm your eligibility.

How do I verify my eligibility for the Heroes Discount?

Verify your eligibility by clicking the link above. After successful verification through SheerID, you’ll receive a single-use promo code you can use for 30% off your purchase on billabong.com.

What is SheerID?

Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your First Responder verification status. You can learn more about the SheerID verification process here.

What kind of document(s) do I upload if asked?

You'll need to upload official documentation that shows your: First Name, Last Name, Medical licensing status, and Currently-valid date. We understand that your main document may not include an expiration date. If that is the case, please upload a second document establishing you currently work as a medical professional.

What happens if I can't prove I'm a Healthcare professional?

This rarely happens, but in the event, you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. If you're currently employed as a healthcare professional, you should have access to a document we can verify.

My code isn’t working / I haven’t received my code yet?

We’re so happy about all the interest in the program, but it is creating some delays. You should receive your code within 24 hours. There may be a 20-minute + delay to activate your code once it is sent.

 

Is there a limit to the number of times I can use my code?
The codes provided are single-use codes.
If you wish to make an additional purchase, you will be required to complete the Sheer ID verification process once more and request a new code.
Please be aware that the maximum number of codes you can request within a year is limited to five.

 

How do I know you won't sell or share my ID and information?

This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

Is the discount valid for all Billabong products?

Offer valid online only at billabong.com. The discount cannot be combined with any other offer, and excluded products include: custom products, wetsuits, snow and third party styles.

 

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