Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.
In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.
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Articles in this section
- Billabong Crew Benefits
- How do I get free returns?
- How do I get free shipping?
- My purchase is not appearing in my points balance. What should I do?
- Why have my points not been added?
- Do all my purchases count towards points?
- How do I view my points?
- What happens if I return an item?
- Do my loyalty points have an expiration date?
- If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?