- Billabong Crew Benefits
How do I get free returns?
ONLINE: Yes, we offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made online within all 50 U.S. states, and APO/FPO addresses.
IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.
How do I get free shipping?
Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.
My purchase is not appearing in my points balance. What should I do?
Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.
In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.
Why have my points not been added?
You can earn Points on all Eligible Purchases and participation in other special programs and promotional offers that may be announced by Billabong or its third-party partners from time to time. Points will expire twelve (12) months after they are earned on a rolling basis. Points may be earned in fractional amounts depending on the value of your purchase and will be rounded up to the next dollar.
$1 spent = 1 point earned
*excludes taxes and shipping costs*
Please keep in mind that for Online purchases, your points will not accumulate until after your order ships out to avoid errors regarding inventory, typically 3-5 business days from placing your order.
For In-Store purchases, points typically accumulate within 24-48 hours of your purchase. Keep in mind that you must log-in to your user account in order to earn Points. When making a purchase at a Store, you must provide your email address or other membership information (ID number) in order to earn Points on your in-store purchase.
Points will not be awarded on unauthorized or fraudulent purchases, nor will Points be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. Points will not be earned on the following items: purchase of e-gift cards or gift cards, shipping & handling charges, and sales taxes on purchases.
Do all my purchases count towards points?
Your purchases at any Billabong store and billabong.com will accumulate points including eligible third-party merchandise purchased through Billabong.
For any questions or concerns, please contact Customer Service here.