Billabong Crew

Billabong Crew

• Billabong Crew Benefits

   

  

  Join the Billabong Crew loyalty program in-store or online.

   

• How do I get free returns?

  ONLINE: Yes, we offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made online within all 50 U.S. states, and APO/FPO addresses.
  
  IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.

   

   

• How do I get free shipping?

  Just for being a loyal member, you will receive free standard shipping on all purchases made on the sites within Canada and all 50 U.S. states, and APO/FPO address.

• My purchase is not appearing in my points balance. What should I do?

  Online: Points accumulated from your purchases will appear in your account once order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when order shipped, please contact us.
  
  In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.

• Do all my purchases count towards points?

  Your purchases at any Billabong store and billabong.com will accumulate points including eligible third-party merchandise purchased through Billabong.

  For any questions or concerns, please contact Customer Service here.

• How do I view my points?

  You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.