Shipping

Shipping

• Shipping Rates and Timelines

  US Shipping Only. We do not offer international shipping.

  Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

  Second/Next day order processing: Second/Next day order processing: allow 24 hours for processing before orders ships from our warehouse. (excluding weekends & all U.S. federal holidays).

  US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

  Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

  

   

• How can I track my order?

  You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here. 
  
  Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

   

• How do I check my order status?

  Here are some helpful tips & tools to help you check the status of your order:

  Check your email - We send you regular emails regarding the status of your order.
  Visit our Order Status page -Click Here. to check your order status online at any time.
  Contact Us - If you still have questions about your order, please contact us.
  Please Note: Orders can take 1-3 business days to process depending on you selected shipping method.

   

• How do I get free shipping?

  Join the Billabong Crew loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up.

   

• When will my order ship?

  Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

  Second Day/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).

  Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

   

• Why am I missing an item from my order?

  If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

  If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.