Returns

  • Return Policy

    EXCHANGES

    If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire.
    This will ensure the product is available and gets to you quicker. 

    RETURN POLICY

    2021 Holiday Extended Return Policy: Orders placed through 11/11 - 12/10 are eligible for return up to 1/10/2022. Merchandise must still meet our standard guidelines.

    • Merchandise can only be returned if purchased online directly from BILLABONG.COM
    • Merchandise must be in original condition.
    • Items listed as FINAL SALE cannot be returned for a refund. 
    • Shipping charges incurred during checkout are not refundable. 
    • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

    CREATE A RETURN LABEL

    For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy here.

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any U.S. mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

    Additional processing time may occur depending on your financial institution before the funds appear on your account.

    TRACKING YOUR RETURN

    You will be notified via email throughout your package's journey and once your refund has been processed.

    To check on the status of your return, click here.

     

  • How do I return an item?

    For all Billabong Crew members, return shipping labels are FREE. 

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any USPS mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    You will be notified via email throughout your package journey and once your refund has been processed.

    *Please note: All returns take 7-10 business days to complete from the day our facility receives it.

    To check on the status of your return, click here.

  • What is your return address?

    Unfortunately, our returns address is not available. All returns must be processed through our Order Status page. Any unauthorized return labels will not be processed and sent back to sender.

    Please visit our Order Status Page here to start a return.  

     

     

  • Can I exchange an item from my order?

    Unfortunately, we are unable to create exchanges. If you would like to create a return, please click here to start your return. 

    We only accept returns placed online at billabong.com 

  • Can I return an item I purchased in-store?

    Unfortunately, we only except returns from purchases made directly from Billabong.com

    If purchased item(s) are from a retail location, you will need to visit the retail location for a return.

     

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