FAQ

  • Order Delays - System Maintenance

    Due to system maintenance, all orders will experience a slight processing delay. We expect your order to ship no later than 2/4. Tracking information will be provided once your order has shipped. We appreciate your patience as our teams work as quickly as possible to get you your order.

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process.

    If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • How can I track my order?

    You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frame begins calculating once order has shipped out of the warehouse.

     

  • Can I cancel an order?

    Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

    Please visit our Return Page for further assistance here.

     

  • How do I return an item?

    For all Billabong Crew members, return shipping labels are FREE. 

    For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

    • Click Here to select the item(s) to be returned and print your return label.
    • Drop your package off at any USPS mail location.

    Once your return has been received by our warehouse, please allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

     

  • How do I check the status of my return?

    Please visit our Order Status and Returns Page by clicking here. Note: All returns take 7-10 business days to complete from the day our facility receives it.

     

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