Authorized Billabong Websites
Here is a compilation of OFFICIAL Billabong websites. If you encounter a website with "Billabong" in the URL that is not included in the list below, we advise you to thoroughly investigate and verify the website before proceeding with any purchases.
Americas Brasil USA Canada Argentina Apac/ Asia Australia Japan New Zealand
Do You Have an Extended Holiday Return Policy?
Extended Returns for Holiday Orders
Orders placed from November 15 to December 25, 2023, will now enjoy an extended return window of 60 days.
- Eligible Order Period: Applicable only to orders made between November 15 and December 25.
- Extended Returns Window: If your order falls within this period, you have 60 days to initiate a return.
When will my order ship?
Orders placed with a standard shipping method will take 2-3 business days to process.
If you selected an expedited shipping method, the processing time is 1-2 business days.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.
Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.
Can I cancel my order?
We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.
Please visit our Return Page for further assistance here.
Why was an item cancelled from my order?
Orders or items from an order may be cancelled by our system for various reasons.
- - Unable to ship to the address provided.
- - Inventory for the item has become unavailable at the time of packing.
- - Errors in processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.