EXCHANGES: We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
- Merchandise can only be returned if purchased online directly from BILLABONG.COM
- Merchandise must be returned within 30 days of receiving your order.
- Merchandise must be in original condition.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
CREATE A RETURN LABEL
For all Billabong Crew members, return shipping labels are FREE. For Canada returns, please see the return policy here.
For all other guests, return shipping labels are $6.95. This amount will be deducted from your refund. If you purchased as a guest, you can still sign up for a Billabong Crew account and receive free return labels.
- Click Here to select the item(s) to be returned and print your return label.
- Drop your package off at any U.S. mail location.
Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.
Additional processing time may occur depending on your financial institution before the funds appear on your account.
TRACKING YOUR RETURN
You will be notified via email throughout your package's journey and once your refund has been processed.
To check on the status of your return, click here.
How do I return an item?
Click Here to select the item(s) to be returned and print your return label.
- - Returns must be shipped back within 30 days of receiving your order.
- - Once submitted, a return shipping label will be generated and emailed to you.
- - Please print the shipping label.
- - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
- - Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
How do I check the status of my return?
Please visit our Order Status and Returns Page by clicking here.
Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back to the original form of payment.
What is your return address?
Unfortunately, our returns address is not available. All returns must be processed through our Order Status page. Any unauthorized return labels will not be processed and sent back to sender.
Please visit our Order Status Page here to start a return.
How long can a return take to complete?
Once a return has been sent back, please allow 10-14 business days for transit time. Once our facility has received the return, allow for an additional 7-10 business days for the refund to be completed back to your original form of payment.
Can I exchange an item from my order?
Unfortunately, we are unable to create exchanges. If you would like to create a return, please click here to start your return.
We only accept returns placed online at billabong.com
Can I return an item I purchased in-store?
Unfortunately, we only except returns from purchases made directly from Billabong.com. If the purchased item(s) are from a retail location, you will need to visit the retail location for a return.
Can I return/exchange an item I was gifted?
Returns can only be created by the original purchaser. We are only able to create returns, exchanges are not available.
Do loyalty members receive free returns?
Yes, we offer free returns to our loyal members on all eligible purchases (excluding returns from Canada) made online within all 50 U.S. states, and APO/FPO addresses.
If you would like to join the Billabong Crew loyalty program, please click here.
Returned an order purchased with a prepaid gift card?
If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless or what was used.
If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.