• Shipping Rates and Timelines

    US Shipping Only. We do not offer international shipping.

    Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse. 

    Second/Next day order processing: Second/Next day order processing: allow 24 hours for processing before orders ships from our warehouse. (excluding weekends & all U.S. federal holidays).

    US PO Box Shipping:  PO Boxes & APO/FPO addresses are limited to only Standard shipping method.  UPS Ground or Expedited shipping methods are unavailable at this time. 

    Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.

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  • How can I track my order?

    You will receive a shipping confirmation email once your order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here

    Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.

     

  • How do I check my order status?

    Please visit our Order Status and Returns Page to check the current status of your order by clicking here

    Please Note: Orders can take 1-3 business days to process depending on you selected shipping method.

  • How do I get free shipping?

    Join the Billabong Crew loyalty program for free shipping, free returns, and other awesome perks. Click here to sign up.

     

  • When will my order ship?

    Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.

     

  • Why am I missing an item from my order?

    If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible.

    If an item is missing from your order, it may be preparing to ship or already in route to deliver on a different day. Once all items have been shipped you will receive an email containing all tracking numbers associated to each item.

     

  • Can I change my shipping address?

    Unfortunately, once an order has been submitted we are unable to cancel or modify.

     

  • Can I ship my order to a PO BOX?

    Yes, we do ship to US PO boxes, APO/FPO addresses. Orders shipping to US PO Boxes & APO/FPO addresses are limited to only a Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time.

     

  • My tracking says delivered, but I don't have it?

    There can be multiple reasons why your tracking states delivered but you have not received your package. 

    • - Carrier Hand Off: Some packages travel through multiple carriers.
      • Example: You may receive a UPS tracking number, but USPS may complete the final delivery.
    • - In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.
    • - Look for a notice of attempted delivery.
    • - Look around the delivery location for your package. Some carriers may hide packages to avoid theft.

    If your package states delivered and you have yet to receive it after 48 hours, please contact customer service here