When will my order ship?
Orders placed with a standard shipping method will take 2-3 business day to process.
If you selected an expedited shipping method, the processing time is 1-2 business days.
How can I track my order?
You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order. You can also view the tracking information by clicking here.
Please keep in mind that delivery time frames begin calculating once your order has shipped out of our warehouse.
Can I cancel my order?
We are not able to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.
Please visit our Return Page for further assistance here.
Why was an item cancelled from my order?
Orders or items from an order may be cancelled by our system for various reasons.
- - Unable to ship to the address provided.
- - Inventory for the item has become unavailable at the time of packing.
- - Errors in processing your payment information.
If your order/ item(s) are cancelled, you will receive notice via email. Please keep in mind that you will not be billed for any cancelled items/order.
How do I return an item?
Click Here to select the item(s) to be returned and print your return label.
If you placed your order through Instagram or Facebook, please request a return by contacting our customer service team by clicking here.
- - Merchandise must be returned within 30 days from the date of purchase.
- - Merchandise must be in their original state, unworn, unwashed, and with all tags intact.
- - Once submitted, a return shipping label will be generated and emailed to you.
- - Please print the shipping label.
- - Place your items back in your package and attach the shipping label to the outside, then drop off at your nearest USPS.
- - Remember to keep your tracking number!
Please allow 10-14 business days for your return to arrive to our facility.
Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.
How do I check the status of my return?
Please visit our Order Status and Returns Page by clicking here.
Please Note: Transit time can take up to 10-14 business days before we receive your return. Once your return has been received, allow an additional 7-10 business days to process your refund back
How do I check my order status?
Here are some helpful tips & tools to help you check the status of your order:
- Check your email - We send you regular emails regarding the status of your order.
- Visit our Order Status page - Click Here to check your order status online at any time.
- Contact us - If you still have questions about your order, please contact us by clicking here.
Please Note: Orders placed with a standard shipping method will take 2-3 business day to process. If you selected an expedited shipping method, the processing time is 1-2 business days.
Can I exchange an item?
Unfortunately, we are unable to create exchanges. If you would like to create a return please click here.
Do you restock items?
Due to the fact that a majority of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer receive more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
Do promo codes have restrictions?
Yes, all promo codes have their own exclusions. You can check the exclusions on the bottom or back of the promo code.
Please Note: Most exclusions include custom wetsuits, third party goods, hard goods, snow apparel, signature series, and special collections.
Non-Billabong Returned Item
Please ensure you return the correct item(s) when making a return. Billabong is not responsible for non-Billabong items shipped back to us in error.
Items mistakenly shipped are not stored. If you accidentally sent the wrong item to Billabong, please contact Customer Service as soon as possible. We cannot guarantee your item will be found and returned. No compensation will be provided for incorrect items sent to Billabong.
How can I unsubscribe from Newsletters?
Located at the bottom of every email, there is an "Unsubscribe" link. Please click this link if you wish to unsubscribe and no longer receive our newsletters.
If you're unable to unsubscribe and need additional assistance, please contact Customer Service here.
How is Billabong assisting the environment?
Billabong is part of the Boardriders Foundation looking to improving quality of life through global and local community initiatives that share our focus on the environment, education, science, ocean protection, wellness and sustainability.
For further information, please visit Boardriders Foundation here.
Do you give stickers out for free?
Unfortunately, we do not offer free stickers at this time. We appreciate your support for Billabong.